Assistant Laboratory Manager

Job Functions, Duties, Responsibilities and Position Qualifications:

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Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Location: White Plains, NY
Days: Monday – Friday
Hours:  8:00 AM - 5:00 PM
Full-time: Benefit Eligible

You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

Laboratory Operations

• Assist in overseeing daily workflow for hematology, flow cytometry, Histology, Cytogenetics and/or molecular hematopathology testing
• Help manage turnaround times and prioritize STAT/urgent cases
• Support troubleshooting of instrumentation.

Quality & Regulatory Compliance

• Support compliance with CAP, CLIA, and NYS.
• Developing and enforcing SOPs, quality control (QC), and quality assurance (QA) programs
• Coordinate proficiency testing (PT) participation and support corrective action processes
• Help prepare for and manage inspections/accreditation surveys
• Track and document staff competency assessments and continuing education

Personnel Management

• Assist with hiring, training, scheduling, and day-to-day supervision of medical technologists, technicians, and support staff
• Support performance evaluations and help address performance or disciplinary issues
• Contribute to staff development initiatives and succession planning
• Directly manage the accessioning and client services team, including hiring, training, scheduling, and daily supervision
• Oversee specimen accessioning workflows to ensure accurate, timely, and compliant intake of samples
• Monitor client services operations, including client inquiries, courier/specimen logistics, and issue resolution
• Establish and track performance metrics for the team
• Serve as the escalation point for complex client service issues and coordinate resolution with lab leadership

Technical & Clinical Collaboration

• Act as a liaison between pathologists, hematopathologists, and lab staff
• Assist with validation/verification of new tests, reagents, or instruments
• Support workflows and case sign-out logistics

Administrative & Financial

• Assist in monitoring lab budget, supply inventory, and vendor relationships
• Track productivity metrics and support cost-efficiency initiatives
• Support LIS (Laboratory Information System) updates and workflow improvements

Safety

• Support enforcement of biosafety and OSHA compliance
• Assist with incident reporting and corrective action follow-up

All you need is:

• Bachelor's degree in Medical Technology, Clinical Laboratory Science, Biology, or related field (required)
• Exceptional communication and problem-solving skills.
• Ability to work in a fast-paced environment, under time constraints, without close supervision.
• 5+ years of clinical laboratory experience, with significant hematology/hematopathology background
• Preferred, three to five years’ successful managerial experience in laboratory administration and/or healthcare administration.

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow within the organization
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.