Dental Biller- Patient Accounts Receivable

Job Title: Patient Accounts Receivable Specialist 

Reports to: Senior Dental Department Manager

Supervises: N/A

Position Summary: 

The Patient AR Specialist is responsible for managing outstanding patient balances, resolving patient account issues, processing payment arrangements, and reducing patient accounts receivable. This role works closely with dental offices, patients, and internal teams to ensure balances are accurate, collections are maximized, and patient accounts are resolved timely and professionally.

Key Performance Areas & Key Performance Indicators:

Patient Accounts Receivable Management & Collections: (35%) 

• Collect and review patient accounts receivable reports to support billing, collections, and cash processes.
• Research and resolve outstanding patient balances.
• Contact patients regarding outstanding balances through approved communication methods.
• Manage assigned patient accounts and prioritize aged balances based on business needs.

Insurance & Balance Resolution (20%) 

• Process dental insurance EOBs, appeals, and denials, and follow up on denial resolutions.
• Review insurance activity to confirm patient balances are accurate before beginning collection efforts.
• Investigate discrepancies and coordinate the information needed to resolve account balances.

Payment Plans, Account Adjustments & Credit Balances (15%) 

• Set up and maintain payment arrangements according to office policies.
• Process account corrections, transfers, refunds, and payment adjustments as needed.
• Work credit balances and coordinate refund requests when applicable.

Documentation, Reporting & Client Updates (15%) 

• Document account activity, communications, and resolutions thoroughly.
• Update the client's Office Dashboard with all required information and services rendered.
• Prepare and email the client's end-of-week and end-of-month reports.
• Complete the Daily Client Allocation sheet for each client.

SOP Compliance, Escalation & Cross-Functional Support (15%) 

• Collaborate with office staff, insurance billers, and payment posting teams to resolve account issues.
• Escalate complex account concerns according to MedBill procedures.
• Follow MedBill SOPs and client-specific workflows.
• Support other departments and complete additional tasks as needed.

Minimum Qualifications

Education:

• Highschool Diploma or GED required

Experience:

• One year of experience in dental revenue cycle, dental billing, dental operations, or dental clinical functions.
• Strong customer service skills with a focus on providing timely responses to customers.
• Excellent problem-solving and decision-making abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, goals, and deadlines.
• Excellent verbal and written communication skills.

Skills:

• Knowledge of Eaglesoft, Open Dental, and/or Dentrix.

Competencies

Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others.

Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs.

Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team.

Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships

Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.

Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Physical Strength - Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs.

Finger Dexterity - Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together.

Talking – The ability to convey information accurately by speaking to customers and other employees. 

Hearing - Able to hear average or normal conversations and receive ordinary information.

Visual Abilities – Specific vision abilities used by the job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
 

 Employer reserves the right to change this job description at any time, should business needs arise.