Telephone Operator

Position:  Operator  
Department: Telephone

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
• Answering In-Coming and In-House calls
• Taking and handling emergency and doctor calls
• Taking and directing maintenance calls
• Placing restrictions on and off of phones, such as Do Not Disturb
• Taking and giving wake-up calls.
• Taking Text Messages and typing in computer.
           .    
Secondary Responsibilities:
•  Able to learn all extension numbers and (1800) employees (where they work)

Normal Working Hours: (Shift, days)
• All shifts – Days can vary during busy season.

In order to be successful in this position, the ideal candidate must meet the following criteria
in addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
• Experience handling multiple phone lines helpful

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
• High School Diploma or G.E.D. preferred

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
• Excellent communication skills with focus on proper grammar, listening comprehension and clear diction 
• Customer service skills
• Good Telephone Etiquette

Technical Requirements: 
• Some typing and computer skills.
• Ability to learn and utilize AS400 for information retrieval and data entry
  
Required Supervision: (Reports to, Supervision provided, number of people to supervise)
• Report to Manager, Technical Communication
• Must be able to work independently

Other Requirements:
• Consistent demonstration of the Ten Essential Attributes
• Must be flexible and willing to learn
• Must be friendly, polite, and have a good attitude