Massage Therapist

Position: Massage Therapist
Department: Spa

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
•Performs various types of localized and full body massages to guests
•Administers various hydrotherapy treatments and exfoliating services
•Ensures The Greenbrier experience
•Adheres to policies of the facility
•Reports any incidents or accidents to the Spa Director
•Understands and uses universal precautions when providing services
•Assesses contraindications of guest that may prevent service from taking place
•Maintains the highest level of product knowledge and has complete knowledge of all spa services presently offered
•Recommends products for home use with a minimum service to sales ration of 25%
•Performs all treatments on services’ menu based on current certifications
•Suggests to guests other beneficial treatments offered in the spa
•Understands the ingredients in products and can explain their benefits to the guests. Answers guests’ questions in a knowledgeable and professional manner
•Begins and ends all treatments on time
•Works assigned schedule
•Ensures that work areas are clean and set according to procedures
•Informs Spa Director of products needs
•Creates and maintains client cards with treatment notes, when appropriate
•Completes all assigned side work
•Attends scheduled professional trainings
•Cleans and disinfects all equipment on a daily basis

Secondary Responsibilities:
•Attends Spa/departmental meetings as scheduled
•Completes other duties assigned by the Spa Director
•Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events
 

Normal Working Hours: (Shift, days)
•32-40 hours per week in season
•Staffing by seniority, requires availability on holidays and 7 day a week operation
•2 scheduled days off for full-time, days vary for part time

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
•Previous massage experience preferred with exposure to hydrotherapy and exfoliation services
•Ability to explain various treatments/services to guests as well as the benefits of each
•Previous esthetician experience preferred
•Ability to lift 25 lbs

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
•High School Diploma or G.E.D.
•Licensed in the state of WV

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
•Must be able to express information clearly and communicate in a personable and professional manner
•Customer service experience, preferably in a spa
•Excellent customer service skills and work ethic
•Excellent verbal and written skills
•Personable, pleasant and friendly attitude
•Willing and able to create a 5 star guest experience

Technical Requirements:
•CPR and Red Cross
•Use of proper body mechanics when performing services

Required Supervision: (Reports to, Supervision provided, number of people to supervise)
•Reports to Spa Director and Assistant Spa Director
•Willingness to follow suggestions of more senior co-workers
•Self motivated and able to assume responsibility to complete assignments

Other Requirements:
•Willing to be a team member
•Willing to perform cross-gender massages
•Must be flexible and willing to perform any service offered
•Must be knowledgeable of all services and benefits
•Must be comfortable with product recommendation
•Efficient, well organized, and able to handle a variety of duties simultaneously
•Energetic, enthusiastic and motivational
•Professional manner, discretion, and appearance

*Requirements are subject to change