Concierge

Position:        Concierge                            

Department:  Rooms Division

Reports:         Chef Concierge

Updated:        August 2023

To be successful in this position, the ideal candidate must meet the following criteria.

        In addition to the Service Standards for All Employees

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

·         In-depth understanding of essential hospitality standards and company policies.

·         Proven skill in developing relations with guests, vendors, and internal departments.

·         Time management and resource management.

·         Responsible for booking restaurants, activities, babysitting. i.e., systems used Opera, RA and Knowcross.

·         Assisting guests with booking flights, transportation, and Amtrak train.

·         Ability to project a professional and knowledgeable demeanor.

·         Strong organizational, communication and verbal skills

·         Ability to provide professional communication in all environments.

·         Stay poised and professional under all circumstances; remain polite, courteous, and helpful.

·         Learn to evaluate guests by their preferences.

Normal Working Hours: (Shift, days)

·         Shifts vary daily, days off may not be together, expected to work holidays.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

·           Prior hotel experience preferred.

·           Public/Guest contact position

Educational Requirements:

·         High School Diploma or G.E.D. required.

·         Associate or bachelor’s degree preferred.

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

·         Strong communication skills both verbal and written.

·         Strong phone etiquette

Technical Requirements:  

·          Strong computer skills

Hourly position with possible gratuities.