Front End Manager

Position Purpose

The Front-End Manager oversees daily front-end operations across the pharmacy, including product ordering, merchandising, and stock management for Over-the-Counter (OTC) items, Durable Medical Equipment (DME), and Fitzy’s Café. This role ensures visual standards, high customer service, and stock availability across assigned pharmacy locations, requiring routine travel between stores.

Key Responsibilities

1. Customer Service & Community Engagement

• Deliver and enforce prompt, friendly, and courteous customer service standards.
• Greet customers, address specialized product inquiries, and resolve complaints with diplomacy and efficiency.
• Foster a welcoming, inclusive environment for all patients and store patrons.

2. Inventory, Merchandising & Vendor Management

• Manage stock levels, cycle counts, and purchasing for OTC, DME, café supplies, and general merchandise.
• Conduct regular visits to partner/sister pharmacy locations to ensure full OTC stock, proper rotation, and neat presentations.
• Monitor product expiration dates and manage vendor relationships, deliveries, and returns.
• Execute promotional displays, endcaps, and planograms to maximize sales.

3. Café & Specialty Operations

• Oversee day-to-day operations at Fitzy’s Café, ensuring product freshness, quality, and menu compliance as needed. 
• Enforce strict health department, sanitation, and food safety standards for café prep and seating areas.

4. Operations & Loss Prevention

• Manage cash handling, drawer reconciliations, POS systems, and daily cashier deposit paperwork.
• Oversee store opening and closing procedures, security protocols, and floor organization.
• Implement loss prevention strategies to minimize inventory shrinkage and administrative errors.

5. Leadership & Team Development

• Supervise, train, and mentor front-end cashiers and café personnel.
• Create weekly work schedules, delegate daily tasks, and step in to cover shifts as needed.
• Conduct performance reviews, deliver constructive feedback, and drive team morale.

6. Administration & Compliance

• Track department expenses, monitor sales targets, and assist with basic bookkeeping.
• Ensure front-end compliance with company policies, labor laws, HIPAA, OSHA, and DME regulatory guidelines.

Qualifications

• Education: High School diploma or equivalent required; Bachelor’s or Associate’s degree in Business Administration or related field preferred.
• Experience: 2–3+ years of retail, pharmacy front-end, or customer service management experience. Experience with food service or café operations is a strong plus.
• Travel: Valid driver’s license and reliable transportation for travel between store locations.
• Technical Skills: Proficiency in point-of-sale (POS) systems, basic bookkeeping, and Microsoft Office (Word, Excel).
• Soft Skills: Exceptional leadership, conflict resolution, multi-tasking, and time-management abilities.