At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Working very closely with and assisting the General Manager in leading our excellent team of hospitality professionals providing top notch guest experiences! This role in assumes collaborative responsibility for assigned location and staff to assure efficient and profitable operation. Establishes tone for property.

ROLE & RESPONSIBILITIES

Assists with overall day to day operations for assigned location.
Assists with training & support of all staff.
Assists with planning & organizing regularly scheduled staff meetings with department heads to review and update hotel activity.
Resolves guest and employee concerns tactfully and in a timely manner.
Fosters team environment among all staff members and inter-company departments.
Works in unison with the Human Resources Department to assist with applicant screening, interviewing and hiring.
Assists with Employee check-in, on-boarding & orientation.
Follows up on training programs for employees and familiarizes them with Company policies and procedures.
Administers employee personnel policies on location. Delegates authority and assigns responsibilities to department heads.
Daily inspection of rooms, public areas, and kitchen for cleanliness and efficiency.
Reviews and approves department schedules.
Responsible for manager’s operating bank and distributes monies and makes change when necessary.
Assists in all departments when necessary.
Verifies group tour blocking and total hotel occupancy with front office manager daily.
Communicates on a regular basis with Reservations Department, Sales and other central service areas, especially regarding any unusual situations.
Ensures the safety and protection of property, guests and employees.
Enforces and follows all Company policies and regulations.
Performs other duties as assigned, including ongoing Training & Support at any GPC property
This list of duties is intended to be representative of many of the tasks associated with this role.
However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or
otherwise change duties at their discretion based on the needs of the business.

REQUIRED SKILLS & QUALIFICATIONS

Minimum 1-3 years Guest Services or Hotel Management experience is required.
Hotel/Restaurant degree or equivalent experience required.
Experience in seasonal hotel operations or concessions preferred
Strong organizational and interpersonal skills are required.
Must possess ability to communicate effectively both orally and in writing with all levels of management and staff.
Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
Must be able to handle guest concerns in a professional and tactful manner.
Must use tact and discretion due to exposure to confidential matters
Must communicate clearly, both verbally and in writing, with a solid attention to detail.
Must bring a keen eye for detail, organization, safety and cleanliness to improve GPC operations
Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others
Must exhibit a real curiosity about the business for GPC and for Pursuit overall
Must ask good questions and drill down into details to improve the business
Must process information quickly and take initiative to recommend solutions to challenges
Must stay cool under pressure by being resilient, adaptable and flexible

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

The successful candidate must be willing to relocate to Montana and must be eligible to work in the United States.

Work Environment

National Park Environment

Grouse Mountain is a 143 room Family Resort w/ Conference Space.

Job requires working extended hours including, evenings, weekends, and holidays.

Non-smoking environment.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Assistant General Manager, Grouse Mountain Lodge