LOSS PREVENTION MANAGER

Position Description

The Loss Prevention Manager provides strong leadership and accountability while upholding Wally’s standards of safety, integrity, and guest service. This role leads all loss prevention and security efforts within the store, focusing on shrink reduction, safety compliance, incident response, and investigation. The Loss Prevention Manager works closely with store leadership, inventory teams, and external partners to protect company assets, team members, and guests.

Key Responsibilities & Duties

Loss Prevention & Security Leadership

• Serve as the first point of contact for all loss prevention–related incidents and encounters.

• Lead and oversee the loss prevention team, including daily direction, coaching, and performance expectations.

• Conduct store patrols and monitor guest activity to proactively deter theft, damage, and safety risks.

• Utilize video surveillance systems to identify incidents and ensure accurate, timely incident reports are completed.

Investigations & Incident Management

• Lead investigations involving criminal activity, policy violations, workplace accidents, workplace violence, and operational or fraudulent loss.

• Identify root causes of shrink through analysis of cycle counts, audits, known loss, exception reporting, and vendor compliance issues.

• Partner with inventory teams to review discrepancies and support accountability through cycle counts and audits.

• Conduct apprehensions for suspected shoplifting only when authorized and properly trained, following all company policies and procedures.

Training & Development (Loss Prevention Focused)

• Facilitate training and ongoing development for all team members related to shrink prevention, safety, and security awareness.

• Provide specialized onboarding and continued training for team members hired into loss prevention roles.

• Reinforce proper procedures for safety, reporting, and guest interactions during suspicious or sensitive situations.

Communication & External Relations

• Communicate and coordinate with local law enforcement when required.

• Monitor criminal cases, appear in court, and testify as warranted.

• Maintain professional, calm, and service-oriented interactions with guests and team members during LP-related situations.

Operational Support

• Assist with daily store operations as needed and support special projects assigned by store leadership.

• Maintain a visible presence during peak business hours, weekends, and holidays to ensure asset protection coverage.

• Perform other duties as assigned.

Schedule Expectations

• Ability to work a rotating schedule, alternating between day and night shifts.

• Ability to work on the store’s busiest days, including most weekends and holidays.

• Prolonged walking and/or standing for 8–12 continuous hours.

Position Requirements

• College degree or 1–2 years (or more) of related experience and/or training, or an equivalent combination of education and experience.

• Prior experience in loss prevention, retail, convenience, food service, security, or management preferred.

• Strong investigative, observational, and decision-making skills.

• Ability to work effectively in a fast-paced, high-pressure environment.

• Maintain regular, reliable, and punctual attendance.