HOSPITALITY CHAMPION - GUEST ENGAGEMENT HOST

Hospitality Champion

Hospitality • Guest Experience • Guest Engagement

Be the First Smile Guests See

At Wally's, we believe every great road trip starts with a great welcome.

As a Hospitality Champion, you will serve as the face of Wally's, creating memorable first and last impressions for thousands of guests each week. Whether you're greeting a family starting a vacation, helping a traveler find what they need, or simply offering a warm smile and friendly conversation, you'll play a key role in delivering the exceptional hospitality that sets Wally's apart.

This position is perfect for individuals who genuinely enjoy interacting with people, creating positive experiences, and making guests feel welcome.

While hospitality is the primary focus of this role, Hospitality Champions also help support a safe and enjoyable environment by assisting with entrance standards, communicating company policies, and serving as an extra set of eyes for store leadership.

If you enjoy helping people, staying active, and being part of a team dedicated to creating unforgettable guest experiences, we'd love to meet you.

Benefits at Wally's

• 401(k) with 5% company match
• Company-paid medical plan option
• Dental & Vision coverage
• Company-paid Life Insurance
• Paid Time Off (PTO)
• Short-Term Disability
• Long-Term Disability
• AD&D coverage
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

What You'll Do at Wally's

Create Amazing First Impressions

Welcome guests with enthusiasm, energy, and genuine hospitality. Make every guest feel appreciated from the moment they walk through the door.

Engage With Guests

Answer questions, provide directions, explain store offerings, and help guests make the most of their visit.

Deliver Wally's Hospitality Standards

Create a positive atmosphere through friendly interactions, professionalism, and exceptional service.

Build Memorable Experiences

Look for opportunities to exceed guest expectations and create moments that encourage guests to return.

Support a Safe and Welcoming Environment

Help communicate store policies regarding bags, backpacks, face coverings, and other entrance standards while maintaining a positive guest experience.

Assist Store Leadership

Serve as a visible presence near entrances and exits while communicating concerns, guest needs, or unusual activity to management when appropriate.

Be a Wally's Ambassador

Represent the values, culture, and hospitality standards that make Wally's a destination known throughout the Midwest.

What We're Looking For

• Passion for hospitality and guest service
• Friendly, outgoing, and engaging personality
• Strong communication and people skills
• Ability to make guests feel welcome and appreciated
• Professional demeanor and positive attitude
• Reliable attendance and strong work ethic
• Ability to remain calm and professional during challenging situations
• Ability to stand and move throughout the shift
• Availability for nights, weekends, and holidays
• Previous hospitality, customer service, retail, restaurant, hotel, tourism, or guest-facing experience is helpful but not required

Why This Role Matters

At Wally's, guests remember how we make them feel.

As a Hospitality Champion, you'll help create the welcoming, friendly, and memorable experience that keeps travelers returning again and again. Every smile, conversation, greeting, and act of hospitality contributes to the reputation that has made Wally's the Home of the Great American Road Trip.