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Harrah’s Cherokee Casino Resort Position Description
POSITION TITLE: Dual Rate Food & Beverage Cashier
DEPARTMENT: Room Service, Room Service Cherokee Tower, Selu Garden Cafe, Gordon Ramsay, Noodle Bar, Lobby Café, Guy Fieri, Starbucks Cherokee Tower
GRADE/FLSA STATUS: H8/16-Non-Exempt
BADGE TYPE/COLOR: Key - Blue
REPORTS TO: Food Service Supervisor
SUPERVISES: F&B Host, Service Person, Dining Attendant, F&B Cashier, Pool Server, Pool Cabana Host
JOB SUMMARY:
Ensure guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.
JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES—F&B CASHIER:
Greet guests; seat them in the restaurant according to the rotation schedule
Operate a cash register and properly settle checks
Tabulate bills using calculators, cash registers, or optical price scanners
Responsible for the proper settlement of all guest checks
Receive payment by cash, credit cards, comps, or automatic debits
Issue receipts, refunds, credits, or change due to guests
Record tips from credit cards, automatic debits, and comp guests
Keep the work area neat and clean
Assist guests by providing information and resolving their complaints
Balance the register at the end of the shift
Build relationships with guests
Demonstrate superior guest service skills by displaying outlined service behaviors
Ensure service recovery activities
Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures, and sustain enthusiasm from one interaction to the next
Build relationships by greeting guests with a warm, friendly verbal greeting
Maintain clean and orderly checkout areas and complete other general cleaning duties
Assist in clearing, cleaning, and resetting tables
Provide a warm farewell and thank the guest for visiting
Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
EDR Cashier:
Able to work behind the serving line as a cook, as needed
Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as needed
Room Service Cashier:
Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms
Maintain knowledge of current menu items and pricing, how the items are prepared, and what accompanies each meal
Responsible for taking guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system
Assure timely delivery of comp requests from VIP Services and other casino departments
Responsible for keeping accurate log entries for all call-down orders, special requests, and hotel guest charge records
Verify guest room numbers and estimated time of arrival for delivery of amenities
Dispatch and track service person availability for orders and assign deliveries, as well as tray pick
Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service
Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc., to ensure proper storage and maintenance
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR:
Ensure that all food and beverage products served meet the established specifications and standards
Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements
Address service breakdowns and follow up to ensure guest satisfaction
Resolve all guest complaints and relay to the manager
Ensure that adequate supply levels are maintained
Assist with department reporting and data analysis as required
Responsible for the development and maintenance of department procedures and guidelines
Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
Prepare schedules and station breakdowns
Conduct pre-shift meetings to communicate important information
Conduct end-of-shift banking functions
Assist the cashier with voids and overrides
Work with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner
Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude
Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
Prepare prep lists
Serve as a communication liaison to subordinates and the Restaurant Manager
Responsible for the timely delivery of comp requests from VIP services and other casino departments
Responsible for the complete set-up and operation of each scheduled shift
Complete the shift logs in a timely and accurate manner
Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards
Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy
Ensure service recovery activities
Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale
Enforce all appearance and uniform guidelines
Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures
Conduct a physical inventory of barware and requisition replacement items as needed
Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Monitor asset control of liquor bottles, draft, and bottled beer and wine
Other duties as assigned
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Selu Restaurant/The Pools:
Supervision of all pool activities to include staffing, scheduling, ordering, & events
Meet & greet pool guests to offer a high level of professional service
Plan and execute pool & beverage events
Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
MINIMUM QUALIFICATIONS:
A high school diploma or GED is required
Six months of food service experience is preferred
RASP certification is required*
*Can be completed within 30 days of the hire date
Must demonstrate the following essential knowledge and skills:
Able to attend to multiple priorities simultaneously
Legible handwriting
Ability to add, subtract, multiply, or divide quickly and correctly
Ability to talk to others to convey information effectively
Willing to learn and be adaptable with attention to detail/observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene
PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:
Must be able to stoop, bend, reach, kneel, twist, and grasp items
Must be able to have continuous use of hands and arms
Must be able to be on feet for an 8-hour shift
Must be able to lift up to 25 pounds and carry 5 pounds
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smoke
Must be able to work a flexible schedule, including weekends, evenings, and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 5.22.25
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