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Harrah’s Cherokee Casino Resort Position Description
POSITION TITLE: Room Attendant
DIVISION: Hotel
DEPARTMENTS: Hotel Housekeeping, Hotel Tower IV Housekeeping
GRADE/FLSA STATUS: H7 - Non-Exempt
BADGE TYPE/COLOR: Work Permit - Peach
REPORTS TO: Shift Supervisor, Housekeeping; Shift Manager, Sunrise Hotel
SUPERVISES: N/A
JOB SUMMARY:
The room attendant is responsible for maintaining the overall cleanliness of the guestrooms in the Hotel. Duties must be performed in a timely, thorough manner while maintaining Harrah’s Standards of Operation.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
Cleans guest rooms and guest areas, including making beds, dusting and vacuuming, cleaning the bathroom, replacing supplies, cleaning windows, mirrors, and patios
Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
Maintains a stocked, organized, and clean cart with sufficient supplies
Report maintenance issues through the appropriate channels for resolution
Documents and secures lost and found items
Communicates with guests in a professional and friendly manner
Assists Housepersons, including delivering guest requests and picking up used guest items
Conserves energy by closing shades and draperies and turning down air conditioning and heat of unoccupied rooms
Report hazardous conditions in the work area or equipment to Hotel Housekeeping leadership
Utilize the housekeeping tracking system to update room status, assignments, and progress in an efficient and timely manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
MINIMUM QUALIFICATIONS:
High school diploma or equivalent preferred
Must demonstrate the following essential knowledge and skills:
Able to operate a handheld device
A friendly, upbeat, and outgoing personality is an essential requirement
Strong interpersonal skills and excellent oral and written communication skills
Self-starter; must work without close supervision, be quick, accurate, and able to handle multiple priorities in a fast-paced environment
*Must be able to clean a standard vacant room in 30 minutes or less
*Not required at time of hire; may be learned in the probationary period agreed upon at time of hire
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
Must be able to stoop, bend, reach, kneel, twist, and grip items, work in small, shared spaces, and walk and stand for long periods
Must be able to respond to visual and aural cues and read, write, and speak English
Must be able to lift up to 50 pounds and carry 5 pounds
Must be able to work around dogs/pets
Must be able to operate equipment, including but not limited to, a vacuum cleaner, a mop, and a broom, and work with various cleaning chemicals without issue
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Must be able to work a flexible schedule, including weekends, evenings, and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 6.13.25
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