Application Service Analyst

Summary of Essential Functions

• This individual will provide application systems support and be responsible for collaborating with systems business/clinical personnel and serve as technical resources to identify, analyze, prioritize, and resolve system needs; use cases, workflow and metrics to configure, maintain and monitor system use.
• Provide suggestions for potential application modifications, enhancements or business process changes as appropriate.

Educational Requirements

• High school diploma or equivalent required.
• University degree in Healthcare, Computer Science, Management Information Systems, or related subject preferred, not required. Work experience may be considered as substitute for degree
• Must be able to communicate effectively in English, both verbally and in writing.

Licensure and Certifications

• Must obtain and keep current all certifications required to support assigned applications

Knowledge/Skills/Abilities

• Experience in healthcare, business or operation setting or functional and/or systems analysis and reporting experience.
• Ability to work independently and within a team environment to plan and accomplish tasks and meet deadlines.
• Knowledge and skills necessary to provide support for systems/applications.
• Must demonstrate knowledge of health care operations and the application of information technology to aid and improve health care functions.

Physical Requirements

• Primarily works the day shift tour of duty; may be asked to work additional hours as needed, including weekends.
• Will be required to take rotating call to support the applications
• May be expected to lift over twenty-five (25) pounds.
• Ability to distinguish between numbers and symbols.
• Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks.
• Corrected vision and hearing to normal or near normal range.
• Extended periods of sitting and/or walking depending on specific duties.

Duties and Responsibilities

• Participates in the development and design of the application(s).
• Develop and maintain functional specifications and operational process flows, or other necessary documentation for approved system enhancements or modifications.
• Provide technical resource to identify, analyze, prioritize, and resolve system needs
• Able to use cases, work flows and metrics to configure, maintain and monitor systems
• Provides support for potential application modifications, enhancements or business process changes as appropriate as well as advising business and technical counterparts regarding current system functionality
• Builds, tests, and debugs application(s) to ensure the system meets end user requirements, involving end users in the process and testing when appropriate.
• Produce and provide analysis through reports, dashboards, and analytic tools to management
• Adheres to organizational policies and procedures and documents change control and system problems according to departmental procedures.
• Collaborates with operational leaders, user groups and key stakeholders to review and prioritize system enhancements and upgrade
• Collaborates with technical resources on projects, and systems maintenance to ensure the needs of the business are met
• Communicates effectively with users, colleagues, and developers.
• Supports multiple concurrent projects and/or application modules.
• Completes task on time as assigned to meet SLAs and project deadlines.
• Strong organizational skills in managing multiple priorities
• Uses critical thinking skills to develop and support clinical and business software applications
• Demonstrates initiative, creativity, and flexibility in problem resolution
• Demonstrates commitment to excellent customer service.
• Works under the direction of leadership to complete projects, achieve goals and meet departmental and organizational KPIs.
• Adheres to departmental policies and processes for ticket management and SLAs
• Performs other tasks/responsibilities as necessary.