Senior Manager, Data Center Operations

Minimum qualifications:

• Bachelor's degree in a technical field or equivalent practical experience.
  
• 10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
  
• 3 years of experience in site-level data center operational leadership.
  
• 3 years of experience developing and managing managers.
• Experience with different operating systems (e.g. Linux) and developing network architecture.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• 3 years of experience in managing and developing other people managers.
• Experience initiating and executing strategic initiatives in a global environment.

About the job:

At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most cutting edge innovation.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Responsibilities:

• Oversee the day-to-day management of the site-level server operations team, ensuring all priorities are consistent with global company objectives.
• Implement and drive a robust safety culture at the site, advocating Environmental Health and Safety (EHS) initiatives to foster a secure and collaborative environment.
• Hire, coach, and develop a high-performing team of managers and technicians. Actively lead succession planning and build a robust talent pipeline.
• Be accountable for localized metrics, including Key Performance Indicators (KPIs), Service-level agreements (SLAs), and Service Level Objectives (SLOs), while identifying opportunities for process optimization.
• Align and guide site partners—including Facilities (DCOps), Security, GSO-L, Construction (DCS) and NetOps—to ensure seamless operational coordination without direct reporting authority.