Front Desk Agent- Full Time

Description

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or      directly to guest.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of      guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication      avenues. 
• Post charges such as room, food, liquor, or telephone to guest bill      if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for      guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.

Have a full working knowledge and expertise of each shift including night audit. 

Requirements

• Must have hotel experience. 
• Must have a comprehensive knowledge of all hotel departments and      functions.
• Must have good mathematical and computer skills.
• High school education required. Relevant training and experience and      additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times;      sets standards for all associates.
• Understands and communicates the Stepstone Mission and Core values.
• Expresses ideas and conveys information clearly, effectively, and      professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate      parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and      co-workers.
• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, reading.
• Minimum pulling of 20 pounds.
• Other duties may be assigned