PERSONAL BANKER

Description

GENERAL PURPOSE OF THE JOB

Provides account services to include opening and closing accounts as well as basic cash receipt and payment services in accordance with the financial institution procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records. 
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
• Opening and closing accounts such as checking, savings, certificate of deposits, IRA’s and safe deposit boxes.
• Promotes, explains, and cross-sells bank products and services such as consumer and mortgage loans, IRA’s, certificate of deposits, safe deposit box, cashier checks and money orders.
• Account maintenance including, but not limited to, updating addresses, phone numbers, account type, adding additional signers or anything pertinent to customer changes.
• Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts. 
• Place holds on accounts for uncollected funds. 
• Counts, checks and packages coins and currency. 
• Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated proof sheet. Reports any discrepancies to the supervisor as necessary. 
• Ensures that the teller station is properly stocked with forms, supplies, etc. 
• Reports malfunctions of teller terminals and other equipment used at the teller station. 
• Responsible for checking night depository bags and recording proper information on the financial institution’s forms. 
• Vault teller duties as assigned on a rotation basis.
• Issuing debit/ATM cards including adding and changing PIN numbers.
• ATM and check card disputes.
• Stop Payments such as checks and ACH.
• Initiates wire transfers.
• Cash advances including settlements and the end of shift.
• Orders checks and deposit slips.
• Scans documents into the appropriate platforms including synergy and centrix.
• Any other duties that may be appropriate to achieve the objectives of both the department and organization.

SUPERVISORY RESPONSIBILITIES:

None

COMPANY CONFORMANCE

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

OTHER DUTIES

This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements

EDUCATION AND/OR EXPERIENCE

* High school diploma or equivalent.

* Two (2) years cash handling experience.

* Successful completion of in-house training program or other approved training program.

* Good interpersonal communication and computer skills; ability to operate standard office equipment 

BANK SECRECY ACT

In the performance of respective tasks and duties, the employee is expected to maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies.

PHYSICAL/WORK CONDITIONS

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.