Admissions Visitor Experience & Engagement Coordinator

The Office of Undergraduate Admission invites applications for an Admissions Visitor Experience & Engagement Coordinator. This position coordinates campus visits for prospective students and families while providing administrative support to the Office of Undergraduate Admission. The Coordinator serves as a primary point of contact for visitors and campus partners and helps provide a welcoming, organized, and student-centered admission experience.

Responsibilities include coordinating individual and group visits, overnight experiences, shadowing opportunities, and other visit programs. The Coordinator works closely with admissions staff, faculty, coaches, student ambassadors, academic departments, and other University partners to schedule visits, communicate details, and ensure a smooth visitor experience. This role also coordinates and communicates regularly with approximately 30–40 student tour guides.

The Coordinator responds to in-person, telephone, and email inquiries; provides professional customer service; addresses routine questions and concerns; and refers matters as appropriate. The position maintains prospective student and visit information in the University's admissions CRM, prepares visit communications and confirmations, monitors follow-up needs, and supports daily office operations, including mail distribution and routine administrative and financial processes.

Qualified candidates will demonstrate strong customer service, communication, organization, and problem-solving skills, as well as sound judgment, attention to detail, and the ability to manage competing priorities. The successful candidate must be able to work independently and collaboratively, maintain confidentiality, and build positive relationships with students, families, and campus partners.

A high school diploma or GED and a minimum of two years of clerical experience are required; an undergraduate degree is preferred. Candidates should possess intermediate computer skills, including data entry, email, internet navigation, and common office applications. Experience in undergraduate admission, campus visit coordination, or another student-facing service environment is preferred.

Wilkes University is an independent, comprehensive university dedicated to academic excellence in the liberal arts, sciences, and selected professional programs. The University has approximately 2,000 students at the undergraduate level and over 1,500 full time equivalent students at the graduate and first professional levels.

Its institutional focus is on developing strong mentoring relationships with each of its students and contributing vitally to economic development of Northeastern Pennsylvania. The University is located in Wilkes-Barre, Pennsylvania, a revitalized city that is located on the lovely Susquehanna River and is within two and one-half hours driving distance of New York City and Philadelphia.

To apply, visit https://wilkesuniversitycareers.applicantpro.com/jobs/. Please be sure to include a cover letter, resume or curriculum vitae and three references.

Wilkes University is constantly seeking to become a more diverse community and to enhance its capacity to value and capitalize on the cultural richness that diversity brings. The University strongly encourages applications from persons with diverse backgrounds. Wilkes University does not discriminate in its employment practices or in its educational programs or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

Employment at Wilkes is contingent upon the results of a thorough background screening. PA Act 153 requires that persons working in positions with regular and unsupervised contact with minors complete additional clearances, including FBI fingerprinting and PA criminal and child abuse clearances.