Bench General Manager/Managing Director (Future Opportunity)

About the Role

As a Trailborn General Manager / Managing Director, you are the driving force behind the overall success of the property. With a focus on elevating guest service, building and supporting a strong and engaged team, and the financial and operational performance of the property. You will directly oversee all departments, including but not limited to: Rooms, food & beverage, facilities, and administrative functions.

Essential Functions

Guest Experience

• Champion a service-first culture that ensures every guest has a meaningful and memorable experience.
• Resolve complex guest issues and complaints with professionalism, urgency, and empathy.
• Foster a proactive hospitality culture by staying present and visible during key operating hours.
• Lead and monitor guest feedback channels, driving action plans and service improvements.

Operational & Financial Oversight

• Lead the execution of daily operations, ensuring adherence to Trailborn brand standards.
• Oversee the development/management of operating budgets, labor controls, and department expenses.
• Monitor and maintain quality standards in cleanliness, safety, food and beverage, and guest amenities.
• Ensure compliance with health, safety, licensing, and employment regulations.

Team Leadership & Culture

• Build, lead, and inspire a high-performing team aligned with Trailborn’s Values.
• Set performance goals, conduct evaluations, and ensure ongoing training and development.
• Support department heads in resolving employee relations issues and fostering team morale.

Strategic and Administrative Responsibilities

• Act as the primary liaison between the property and corporate leadership.
• Participate in business reviews, revenue strategy sessions, and property performance reporting.
• Drive local partnerships and community engagement opportunities aligned with the Trailborn brand.

Qualifications

• 5+ years of progressive hotel leadership experience, including experience as a General Manager or senior leader at a full-service or lifestyle hotel.
• Prior experience working within a big brand and/or a Marriott-managed/franchised property is strongly preferred.
• Proven ability to lead large, diverse teams and manage complex operations.
• Financial acumen with experience in budgeting, forecasting, and P&L accountability.
• Strong problem-solving skills and a proactive, solution-oriented mindset.
• Excellent interpersonal, communication, and organizational skills.