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HOTEL GUEST SERVICE AGENT

GTRC
Posted 10 days ago, valid for 2 days
Location

Williamsburg, MI, US

Salary

$16 - $19 per hour

Contract type

Full Time

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Sonic Summary

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  • The Grand Traverse Resort & Casinos is seeking a front desk team member to assist guests with check-in and check-out processes.
  • Candidates must be at least 18 years old with a high school diploma or equivalent, and prior customer service experience is required, while front desk experience is preferred.
  • The position offers shift premiums of an additional $2.00 per hour for Monday to Friday shifts between 6 PM and 6 AM, and $3.00 per hour for all weekend shifts.
  • This role involves handling cashier duties, reconciling transactions, and answering phones for reservations.
  • Join a team focused on economic stability and core values of Fun, Integrity, Communication, and Teamwork.


SHIFT PREMIUMS

MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR

SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR


See Below for Shift Details and Full Job Description


JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.


JOB SUMMARY

We are seeking a competent individual to be part of our hotel front desk team. Responsible for assisting guests with check in and check out, handles guest concerns and provides continuous customer service.


RESPONSIBILITIES

  • Administer guest check-in and check-out making sure all procedures are followed
  • Handle cashier duties and reconcile cash and credit card transactions on the shift
  • Answer phones and make reservations as required


QUALIFICATIONS

Must be at least 18 years of age with a high school diploma, a GED or equivalent experience. Prior front desk or reservations experience is preferred. Prior customer service experience is required. 


We look forward to having you join our team and being a part of our mission.


Shift may vary



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