RN/Telehealth Triage | Full-time

Works from a multi-line centralized communication center, offering triage and health information to patients by prioritizing incoming calls based on clinical acuity. Responsible for assessing the needs of the patient, develops a care plan based upon phone triage assessment, and directs patients to the appropriate healthcare provider/facility if required.

• Schedule:
  • 8 hour shifts
  • Days / Evenings
  • As scheduled between 7:00 am - 11:00 pm
  • Every other Weekend & Every other Holiday

  • Note: This is not a Remote/Work-From-Home position.

     

Sign-On Bonus!: In addition to competitive pay & our Total Rewards benefits, we are currently offering a $6,000.00 sign-on bonus to eligible RNs with a 2-year commitment. 

Responsibilities:

• Provides patient education regarding disease management and medications, and anticipatory guidance and counseling.
• Provides healthcare recommendations based on assessment of patient needs using approved protocols.
• Processes prescription refills
• Know and follow all organizational/departmental policies/procedures
• Assesses patients by eliciting a focused health history.
• Documents accurately all call inquiries, communicating complex triage calls with Director and/or physician and takes verbal orders.
• Assists with statistical data collection
• Assume responsibility for personal development and education.
• Provides healthcare information to patients through telecommunications media using the nursing process.
• Communicates with other departments and pharmacies regarding patient needs, as necessary.
• Orders labs/testing and schedules appointments with the office as needed

• Certificate in Nursing required.
• 3 years of experience as a Staff RN required.
• EPIC Experience preferred.
• Note: This this is not a remote / work-from-home position.

Licensure, Certifications, and Clearances:

• Act 34
• Cardiopulmonary Resuscitation (CPR)
• Registered Nurse (RN) - Registered Nurse licensure in the Commonwealth of Pennsylvania required
  • Current Pennsylvania nursing license, or a multistate license issued by an NLC‑participating state. Employees working on an out‑of‑state NLC license who later establish residency in Pennsylvania must apply for a PA Nursing license within 60 days of their residency change.

UPMC is an Equal Opportunity Employer/Disability/Veteran