Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Program Assistant – ACTT Team
Location: Williamston, NC
Schedule: Full-Time | Monday–Friday | Includes Benefits
Pay Rate: $17–$18/hour (based on experience)

Make a difference every day. Join a team that cares.

Pyramid Healthcare is seeking a compassionate, detail-oriented Program Assistant to support our Assertive Community Treatment Team (ACTT) in Williamston, NC.

This full-time position supports a multi-disciplinary team that provides community-based care for individuals living with mental health and substance use challenges.

About the Role

As the Program Assistant, you’ll coordinate the daily administrative operations of the ACTT program. This role is vital to ensuring accurate documentation, smooth communication, and efficient team workflows that support the delivery of high-quality, person-centered care.

Key Responsibilities

Administrative & Program Coordination

Manage and maintain accurate mental health records and documentation
Scan, upload, and archive discharge and clinical documents
Track and monitor service authorizations, PCP updates, NC-TOPPS submissions, chart audits, and monthly visit templates
Maintain internal tracking systems and alert leadership to trends or overdue items
Contact clients to confirm appointments and follow-up needs
Prepare intake packets, update forms, and manage program material inventory
Provide front desk or phone coverage during lunch, vacation, or holiday breaks as needed

Required Qualifications

Education:

High School Diploma or GED required

Experience:

At least 1 year of experience in a mental health, behavioral health, or healthcare setting preferred
Experience with Electronic Medical Records (EMR) strongly preferred

Skills & Attributes:

Excellent organizational and multitasking abilities
Strong written and verbal communication skills
Professional demeanor with high ethical standards
Comfortable with phones, computers, scanners, and office software

Why Join Pyramid Healthcare?

Be part of a mission-driven team dedicated to transforming lives through accessible, community-based care. Our ACTT services help individuals live independently, maintain stability, and recover with dignity.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

Learn more about this Employer on their Career Site

Program Assistant - Community Mental Health