Cashier/Store CSR

About Company:

A.R. Sandri, Inc. from Massachusetts • New Hampshire • Vermont  with a dedicated workforce of over 400 employees spanning multiple industries.

16 Convenience Store Locations

We're a significant employer contributing to the economic strength of all three New England states we serve.

#NewEnglandEmployer

About the Role:

The Cashier/Store Customer Service Representative (CSR) plays a vital role in ensuring a positive shopping experience for customers by efficiently handling transactions and addressing customer inquiries. This position is responsible for accurately processing sales, returns, and exchanges while maintaining a friendly and professional demeanor. The role requires attentiveness to detail to manage cash, credit, and other payment methods securely and accurately. Additionally, the CSR supports store operations by assisting with inventory management, stocking, and maintaining a clean and organized checkout area. Ultimately, this role contributes to customer satisfaction and store success by delivering exceptional service and fostering a welcoming environment.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic math skills and ability to handle cash transactions accurately.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and perform repetitive tasks.
• Legal authorization to work in the United States.

Preferred Qualifications:

• Previous experience in retail or customer service roles.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of inventory management.

Responsibilities:

• Greet customers warmly and provide prompt, courteous service at the point of sale.
• Accurately process cash, credit, debit, and other forms of payment using the store’s POS system.
• Handle customer inquiries, resolve complaints, and provide information about products and store policies.
• Assist with stocking shelves, organizing merchandise, and maintaining cleanliness in the checkout and store areas.
• Balance cash drawers at the beginning and end of shifts and report any discrepancies to management.

Skills:

The required skills such as strong communication and basic math are essential for interacting effectively with customers and ensuring accurate transaction processing. Attention to detail is critical for managing cash and maintaining accurate records, which helps prevent errors and discrepancies. Customer service skills are used daily to create a welcoming environment and resolve any issues that arise during the shopping experience. Preferred skills like familiarity with POS systems and multitasking enable the CSR to work efficiently during busy periods, ensuring smooth store operations. Additionally, bilingual abilities enhance communication with a broader range of customers, improving overall service quality.