Teller

Description

Are you passionate about helping people and delivering outstanding customer service? We are looking for a motivated Teller to join our team and play a key role in creating a positive banking experience for our customers. 

Position Summary

Helps all Heritage Bank customers achieve financial success by assisting them with deposits and withdrawals, deposit account needs, loan payments, and other banking products/services they may need help with. Primary location is in our Willmar office but may work in Spicer, Raymond, or Pennock as needed.

Primary Duties & Responsibilities

• Accurately process all cash or check transactions, including deposits/withdrawals, transfers to/from accounts, loan payments or advances. (50%) 
• Has working knowledge of all deposit accounts to accurately and efficiently help customers with all their account needs. (10%) 
• Assists everyone who presents themselves to Heritage Bank, whether in lobby or drive-up, on the phone or via fax or e-mail, to be sure they get the help they want or need. (10%) 
• Compliance with all applicable banking regulations. (5%) 
• Opens & closes the lobby or drive-thru as scheduled. (5%) 

Secondary Duties & Responsibilities

• All Employee Owners must help Heritage be successful in any way possible never saying “That’s not my job”. As an Employee Owner “Everything is my job.”
• Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities. 
• Responsible for security as it applies to this position. 
• Responsible for compliance with laws and regulations applicable to this position. 
• Achieve performance and quality metrics as determined by supervisor.  
• Performs other tasks, as assigned. 

Bank Standards

• Mission – Helping People Succeed Financially
• Ethics – We always do the right thing at work and in our personal lives
• Solution – We bring solutions to challenges and are always looking for ways to be better
• Ownership – We are accountable in our roles and accept responsibility for our mistakes 
• Positivity – We bring positive energy and enthusiasm to everything we do

Requirements

Education & Experience

• High School Diploma or equivalent 
• 1-2 years Customer Service experience 
• Previous experience in banking or other comparable field, such as sales and/or cash handling preferred

Other Skills / Characteristics:

• Professional, courteous, friendly, confident, and outgoing personality 
• Good communication skills 
• Dependable and punctual 
• Confidential
• Good problem-solving skills 
• Ability to prioritize multiple tasks 
• Ability to stand for long periods of time 
• Take accountability and have pride in a clean lobby environment 
• Versatile and accurate 
• Able to make decisions quickly and prioritize properly 
• Flexible working schedule 
• Willingness to evolve processes and learn new technology 
• Bilingual (English/Spanish) a plus