Claims Coordinator

Join Our Team!

At ServiceMaster CDR, we help communities rebuild after disasters. With 12 locations, we’re one of the top ServiceMaster franchises in the U.S., specializing in water/mold mitigation, fire/smoke/odor damage, storm damage, biohazard cleanup, and full reconstruction services. We respond 24/7 to restore homes, businesses, and lives.

About the Role

We’re looking for a Claims Coordinator to be the heartbeat of our Restoration Division. You’ll manage claims from start to finish, keeping customers, field teams, and insurance providers in sync. If you thrive in a fast-paced environment and love keeping things organized, this role is for you!

What You’ll Do

• Be the main point of contact for customers, providing updates and support.

• Coordinate field personnel schedules for efficient service delivery.

• Ensure compliance tasks and job deadlines are met.

• Upload and organize job-related photos and documents in real time.

• Gather missing homeowner and insurance information as needed.

• Assist customers with job related questions

• Handle customer concerns, document resolutions, and escalate as necessary.

What You Need

• High School Diploma or GED (Bachelor’s or equivalent experience preferred).

• Strong customer service and problem-solving skills.

• Proficiency in Microsoft Office and CRM software.

• Excellent time management and multitasking abilities.

• Ability to work in a fast-paced, team-oriented environment.

• Self-motivated with a strong attention to detail.

Physical & Work Conditions

• Occasionally lift up to 20 lbs.

• Prolonged sitting, typing, and phone use.

• Frequent communication and data entry tasks.

Perks & Benefits

• Medical, Dental, Vision, Disability, and Life Insurance

• Paid Time Off (PTO) + 8 Paid Holidays

• 401(k) with Company Match

Ready to make an impact? Join the ServiceMaster CDR family today!