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Description
SUMMARY
Assist the service manager in striving to return a satisfactory profit on dealer capital invested while insuring a consistently high level of employee productivity. Accomplish these objectives through the use of proper staff utilization, pricing, DMS system function/reporting, advertising and adherence to facility safety practices.
Job Description:
The Shop Foreman will oversee the daily activities and the employees of the service department and also be responsible for:
- Enforcing with the help of the service manager all company policies and procedures
- Maintaining a safe work environment
- Assisting service manager in maintaining focus on service department budget goals and other objectives for the department
- Help service manager in controlling operating expenses
- Direct the day-to-day activities of the service department employees
- Produces Estimates for charges necessary for repairs for customers
- Assisting the service manager in training and evaluating service department employees
- Helps ensure that a high-quality level of service is provided to our entire customer base.
- Provides technical assistance to service department employees
- Enforces safety requirements, including but not limited to forklift training and operation and use of personal protective equipment
- Understands, keeps abreast of, and complies with federal, state and local regulations that may affect our procedures in the service department.
- Maintains professional appearance and ensures that the service department employees present a professional appearance to the public.
- Carries out disciplinary actions as needed to service department employees.
- Reviews monthly productivity results individually with service department employees
- Conducts department safety inspection on a monthly basis.
- Conducts department meeting with all service department employees monthly
- Assist in hiring of new personnel as needed
Requirements
Qualifications:
- High School Diploma or GED
- Minimum two years experience as a technician or customer service representative and/or equivalent experience in a service-related industry.
- Possess strong managerial and organizational skills
- Excellent Communication skills both oral and written
- Must be committed to 100% customer satisfaction
- Must have the ability to motivate subordinate employees, and be involved in their career development
- Must have an enthusiasm for training
- Must be able to manage customer expectations, lead direct reports and be flexible with both while meeting objectives.
- Excellent computer skills and familiarity with all Microsoft Office products and software.
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