Manager, Card Portfolio Credit Strategy

Join our team - and take the next step in achieving a fulfilling career!

What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank.  Merrick operates three main business lines:  credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Merrick Bank’s Credit card team is seeking a Manager, Card Portfolio Credit Strategy to join their team. The qualified candidate will help drive the continued growth and innovation of Merrick Bank’s portfolio credit strategies. They will lead analysis efforts that deliver direct and meaningful P&L impact across the credit card business. This role will focus on a wide spectrum of programs and workstreams across portfolio credit strategy, including the proactive credit line increase program, reactive credit line increase program, performance monitoring, credit line increase valuation, forecasting, and more.

Additionally, the Manager will work closely with cross-functional teams –including Marketing, Acquisition Credit Strategy, Finance, Legal, and Compliance—to ensure upstream and downstream impacts are properly implemented and communicated to key stakeholders. Candidates should demonstrate successful analytical rigor, strategic foresight, and effective communication skills. They will be expected to contribute to a highly talented, team working on data-driven solutions to core business challenges, leveraging cutting-edge analytics, with expertise in Python, SQL and Microsoft Excel/VBA along with knowledge of Tableau and PowerBI .

Essential Functions:

· Drives portfolio credit strategy improvement and innovation: Conducts robust analyses leveraging internal models and tools to generate strategic insights and improvements across various programs

· Manages downstream/upstream expectations and impacts: Ensures tight feedback loop and appropriate integration of impacts across Acquisition Credit Strategy, Account Valuation, Finance, and other portfolio credit strategies

· Partners with Modeling team: Collaborates with Modeling to influence model development as well as validate and implement the models

· Executes test-and-learn agenda: Plans, launches, and monitors tests to further improve our existing programs and launch new ones

· Conducts and improves performance monitoring: Maintains and updates an existing monitoring suite, lead routine monitoring forums, and develop new views and insights

· Supports and advances valuation tools: Conducts valuation exercises leveraging internal models and tools to determine the economics of a credit line increase; identifies and improves operational gaps and refine underlying assumptions

· Leads ad-hoc analysis: Owns ad-hoc analyses from end-to-end, effectively delivering results while emphasizing efficiency, detail-orientation, and communication.

Compliance with Laws & Regulations:

· Complies with all of the Bank’s internal control policies and procedures.

· Fully understands all laws and regulations to which the Bank is subject.

Education and Experience:

· Bachelor's Degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, Business Intelligence, or Financial Engineering is required.

· Master’s Degree is preferred.

· Three (3)+ years’ experience in data analytics in informing strategy and product decisions

· Previous experience in financial services, consulting, or corporate strategy

Summary of Qualifications:

· Profound expertise in Python, SQL and Microsoft Excel/VBA

· Proficiency with Tableau, PowerBI or similar tools

· Proficiency with Microsoft office tools like Excel, Power point, word etc.

· Comfort with ambiguity and working hands-on with large analytical datasets to perform complex analyses

· Excellent verbal, written, and interpersonal communication skills

· Demonstrated strengths with problem-solving, critical thinking, detail-orientation, and organization

· Advanced quantitative skills, including knowledge of probability, statistical inference, and regression analysis principles.

Ideally, the qualified candidate will work at the following location(s): Wilmington, Delaware or South Jordan, Utah. A hybrid work model or fully remote model can be considered based on hiring manager decision and priorities of the role.

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Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program 
• Benefits Package -Medical, Dental, and Vision (plus much more) 
• 401(k) Plan with Company Match 
• Short- & Long-Term Disability 
• Wellness Programs 
• Group Life and AD&D Insurance 
• Paid Vacation, Sick Days and bank Holidays 
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable laws.