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Opportunities to Shine and Grow.
More than a role- RBW is where you can build a meaningful career. Whether you’re early in your journey or a seasoned professional, you’ll have opportunities to develop your skills, take on meaningful challenges, and make a difference alongside people who care deeply about the work and each other. Here, your ideas matter, your contributions are recognized, you’re part of a team, and your growth is supported- as we elevate work and enrich lives.
Your ImpactÂ
Customer Experience & CommunicationÂ
• Serve as the primary liaison between warehouse teams and customers, ensuring clear and timely communication.Â
• Respond to customer inquiries and resolve issues with professionalism and urgency.Â
• Write and deliver accurate business correspondence and apply professional telephone communication skills.Â
• Escalate complex issues to management when necessary, ensuring resolution and customer satisfaction.Â
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Order & Shipment CoordinationÂ
• Accurately process inbound and outbound paperwork, ensuring data integrity and timely system updates.Â
• Schedule and coordinate freight, drayage, and load appointments to meet customer timelines.Â
• Ensure all special requests are documented and executed according to customer expectationsÂ
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Billing & DocumentationÂ
• Prepare and issue accurate invoices for receiving, outbound processing, and value-added services.Â
• Complete month-end billing and ensure all customer accounts are invoiced by the 2nd business day of each month.Â
• Maintain clean, auditable records and documentation for all transactions.Â
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Inventory & Process SupportÂ
• Assist with physical inventories and second counts to support 99% inventory accuracy.Â
• Identify process inefficiencies and support improvements to enhance service and cost-effectiveness.Â
• Promote and uphold company policies and procedures as outlined in the employee manual.Â
Learn more about this Employer on their Career Site
