Biologics Coordinator - Dermatology - Porter's Neck - Full Time

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

The Biologics Coordinator supports the dermatology clinic by managing all aspects of biologic and specialty dermatology medications, ensuring patients receive timely access to treatment. This role works closely with providers, patients, specialty pharmacies, and insurance companies, and assists with general clinic operations as needed. 

Essential Duties/Responsibilities: 

• Submit and track prior authorizations, reauthorizations, appeals, and necessary clinical documentation for dermatology biologics.
• Verify insurance coverage and communicate cost information to patients.
• Coordinate medication orders, shipments, and delivery updates with specialty pharmacies.
• Maintain accurate EMR documentation and track start dates, dosing schedules, and renewal timelines.
• Assist patients with manufacturer copay programs and patient assistance applications.
• Schedule and support in-office biologic injections when applicable.
• Provide patient education on dermatology biologics, treatment expectations, and follow-up requirements.
• Assist around the clinic as needed, including filling in for staff who are out or helping during high-volume times.

QUALIFICATIONS

Required:

• Active CMA or RMA Certification from accredited association.
• Successfully completed and passed an accredited Associates Degree program in Medical Assisting or an accredited CMA program.
• Strong communication, organizational skills, and attention to detail.
• EMR proficiency and ability to multitask in a fast-paced clinic setting.

Preferred: 

• One year clinical experience
• Dermatology experience preferred but not required. 
• Knowledge of biologics, specialty medications, or insurance authorization processes is a plus. 

Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran’s status, sexual preference, disability, genetic information or any other class protected under state or federal law.

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

Competencies

General

1. Customer Service
2. Professionalism/Integrity/Responsibility
3. Teamwork/Process Focus
4. Dependability/Punctuality
5. Interpersonal Relationships/Communication
6. Judgment/Decision Making/Problem Solving
7. Quality/Quantity
8. Initiative
9. Safety/Housekeeping
10. Organizational Skills/Time Management
11. Meds/IVs
12. Specimen Collection
13. Assessment Skills
14. Phone Skills/Triage
15. Equipment Use/Maintenance
16. Procedures
17. Computer Knowledge
18. Documentation