Customer Support Team Associate

Location: Wilmington Branch | Schedule: Monday–Friday 6 am - 3pm | Compensation: $20.00–$22.00/hour

Position Overview

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans, we're committed to delivering world-class service to our customers. As a Customer Support Team Associate, you will work with our internal branch locations and customer base to expedite orders from our eCommerce platform through the logistics chain — playing a key role in keeping our operations running smoothly.

Company Website: http://www.homans.com/careers

Responsibilities of a Customer Support Team Associate:

Work with branch locations to communicate upcoming and expedite orders
Source equipment and materials from within the company
Report inventory and logistical needs to management
Communicate with customers on order status and delivery/pick-up dates
Work with the customer base to resolve issues
Communicate internally on potential solutions and changes
Support Business Development by identifying potential growth opportunities and handing off prospects to the Business Development Center
Other duties as assigned.

Qualifications

Qualifications of a Customer Support Team Associate:

Experience providing a high level of customer service
Excellent telephone and written communication skills
Demonstrated proficiency with computers and technology
Strong problem-solving and decision-making skills
Ability to build and maintain relationships
Ability to follow up and follow through
High School Diploma or GED required

There's no place like Homans!

Competitive compensation with growth potential
Career advancement opportunities – internal mobility to expand your role
Comprehensive benefits (Medical, Dental, Vision, 401k, HSA, PTO, EAP)
Employer-Paid Life/AD&D Insurance
Employee Stock Purchase Plan
Health & Wellness Program

#IND1

Learn more about this Employer on their Career Site