Dental Patient Service Representative

Description

WESTSIDE IS LOOKING FOR Dental Patient Service Representatives!

JOIN THE TEAM THAT MAKES A DIFFERENCE!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Dental Patient Service Representative is responsible for the smooth administrative entry and exit of the dental patient. Using the appropriate systems, the Dental Receptionist verifies and/or updates patient demographic and insurance information, verifies insurance eligibility and co-payments, collects and posts co-payments, contacts referrals to setup appointments, carefully maintains the dental schedule and refers the patient to an Enrollment Specialist when appropriate.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare

Our Vision: Achieve health equity for all

Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

Why You’ll Love Working at Westside Family Healthcare

Compensation 

Competitive pay (based on experience)

Paid Time Off
Enjoy 18 days of PTO each year, 10 holidays, Summer Socials, employee appreciate events and more.

Public Service Loan Forgiveness and Tuition Reimbursement
We are a participant in the Public Service Loan Forgiveness program and we also help advance your education with up to $3,000 per year in tuition reimbursement.

Retirement Planning & Financial Well-Being
Day one enrollment into our 401(k) plan, with a company match at 4% match on 5% of your contributions, starting after your first six months. 

Benefits

Medical plan options, dental, vision, disability and life insurance coverage along with fully company paid benefits like Delaware Paid Leave, short-term disability and life insurance.

Work-Life Balance

We believe that great work happens when employees have the time and flexibility to recharge, care for their families, and pursue their interests outside of work. We are committed to fostering a workplace culture that supports a healthy work-life balance and recognizes that personal well-being is essential to long-term success.

Responsibilities of the Dental Patient Services Representative

1. Greet all patients
2. Distribute “New Patient” and “Health History” forms to new patients and assist with completion if needed
3. Register and update current information in Dentrix, with proper spelling and verified information
4. Verify patient’s insurance eligibility with the insurance carrier
5. Collect co-pays and enter payment into Dentrix and provide payer with a receipt at time of transaction
6. Tie out daily payments received between Daily Deposit Sheet and payments in drawer
7. Diligently manage schedule, adhering to the providers’ templates
8. Contact referrals to setup appointments
9. Assist in resolving any scheduling problems or rescheduling patients when needed
10. Complete appointment reminder phone calls

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

1. High school diploma or GED
2. One year of work experience in customer service
3. Six months of experience using Microsoft Office software

PREFERRED QUALIFICATIONS

• At least one year of experience in the dental field
• Experience using Dentrix