Department Manager - Specialties- Full Time

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

To provide clinical and administrative leadership within the clinical department and the Wilmington Health organization

Essential Duties/Responsibilities: 

• Maintains accountability for financial management of all clinical areas to include:
  • Development of annual operating and capital budgets
  • Monthly analysis of financial statements
  • Development of action plan to ensure operation within established budgetary parameters
• Maintains responsibility for planning and decision making for all clinical areas to include:
  • Space planning
  • Budget planning
  • Staffing planning
  • Quality improvement planning
  • Project planning
• Ensures efficiency of daily operations of all clinical areas.
• Ensures high quality of care to patients, service to physicians, and relationships within and between departments. Includes:
  • Development of clinical pathways/guidelines/protocols
  • Measurement and improvement of patient satisfaction
  • Development of quality improvement efforts in collaboration with staff, providers and leadership team.
  • Systems evaluation and design in collaboration with other managers
• Maintains patient confidentiality
• Develops patient education materials, triage protocols, and clinical guidelines in collaboration with physicians
• Uses computer system efficiently and accurately
• Provides patient/staff education
• Oversees staff and support services.
• Maintains effective communication and interacts appropriately, effectively, and professionally with all members of health care team
• Develops, plans and conducts regular staff and provider meetings, huddles and team activities to strengthen collaboration, improve patient outcomes, and foster a positive culture.
• Lead and participate in organizational initiatives and committees. 
• Responsible for interviewing, hiring, coaching, performance evaluation, corrective action, and staff termination. 

Other Duties:

• Performs other duties and projects as assigned

QUALIFICATIONS

Required: 

• Associate’s Degree or Bachelor’s Degree
• Minimum of two years clinical management experience.

Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran’s status, sexual preference, disability, genetic information or any other class protected under state or federal law. 

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

General

1. Customer Service
2. Professionalism/Integrity/Responsibility
3. Teamwork/Process Focus
4. Dependability/Punctuality
5. Interpersonal Relationships/Communication
6. Judgment/Decision Making/Problem Solving
7. Quality/Quantity
8. Initiative
9. Safety/Housekeeping
10. Organizational Skills/Time Management
11. Leadership
12. Financial
13. Management