Financial Services Representative (Full Time)

About Us

At Marine Federal Credit Union, we are committed to serving our members with integrity, compassion, and excellence. 

Position Summary

We are seeking a dependable and member-focused Financial Services Representative to join our team. This role is responsible for providing exceptional service to members by processing financial transactions accurately and efficiently, while promoting credit union products and services.

Key Responsibilities

• Greet members warmly and assist with routine financial transactions including deposits, withdrawals, transfers, and loan payments.
• Balance cash drawer daily and maintain accurate transaction records.
• Identify member needs and refer appropriate products and services.
• Maintain confidentiality and security of member information.
• Resolve member inquiries and concerns in a professional manner.
• Uphold credit union policies, procedures, and compliance standards.

Qualifications

• High school diploma or equivalent.
• Previous cash handling or customer service experience, preferably in a financial institution.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Basic computer proficiency: experience with financial software is a plus.
• Bilingual (English/Spanish) is a plus.

Benefits

• Competitive hourly wage
• Benefits offered after a 90-day probationary period
• Retirement plan with employer match  
• Paid time off and holidays  
• Career development and training opportunities  
• Supportive and inclusive workplace culture

Location

Wilmington Branch 1039 South College Rd Wilmington, NC 28405