About the company:

Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers’ long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don’t just join us but add to us.

Position Summary:

The Nurse Call Implementation will manage a Technician Team serves as the Regional Lead maintaining oversight of projects is the primary point of contact for the customer or a partner and is responsible for ensuring successful completion of project deliverables and timelines for projects through all phases of production deployments. Main focus is the driving and delivery of the backlog and hardware control for the Nurse Call system which does include providing coordination, technical oversight and support with the Nurse Call Service Team.

This position follows a hybrid work model and is based out of our Wilmington, DE office and/or local customer sites

Essential Job Functions:

Drive projects to conclusion by working with internal and external stakeholders to ensure deliverables are met within time and expense budgets.
Manage and ensure some execution of project plans including resource requirements, deliverables, milestones, and completion timelines
Serve as primary escalation point of contact for customer and/or partner representatives during implementation, communicate & coordinate project dependencies, set & manage expectations
Resolve and Coordinate tasks and resource management across multiple, simultaneous projects through the entire project lifecycle
Work through conflicting issues, roadblocks and dependencies; proactively manage risks, changes and communication with project stakeholders
Strengthen business relationships with customers and partners by driving superior customer satisfaction
Prepare and review project deliverables; ensure internal project documentation is complete
Deliver projects per agreed company performance metrics
Assist with defining and improving project delivery methodology for customer and system implementations
First escalation point of contact for project and implementation issues
Develop monthly forecasting and financial reporting with input from Project Managers
Assists Project Managers and Engineers with project issues and customer communication
Supervise Team Project Managers and Technicians to meet corporate and team goals as well as balancing, training and developing team members skills
Develop and coach members to meet career path goals and set up team for success
Perform Warehouse Management Duties both inbound and outbound
Manage work through Hardware RMA process with Vendor to include processing Hardware Troubleshooting Tickets

Required Qualifications:

Management Skills:

Demonstrated ability in building strong customer relationships
Strong leadership & organizational skills
Self-Starter that can Manage Customer Face to Face and Phone Support
Ability to uncover client requirements and clearly articulate to others
Superior communications skills
Experience working with Senior Management, Sales and Finance
Sound knowledge of budgeting and financial processes
Written communications skills and experience – writing and updating Statements of Work, project plans, and securing customer agreement
Strong sense of ownership with ability to take control of difficult situations

Experience:

Bachelor’s degree in technology, finance, or equivalent; and or equivalent experience
Minimum of 5 years’ experience providing project management leadership in an external client delivery environment
Experience managing projects for multiple clients simultaneously
A track record of delivering on agreed upon project objectives
A history of excellence / superior performance against internal benchmarks
Experience in systems installations on customer sites

To Excel:

Graduate degree a plus
Financial and P&L Experience
PMP Certification – preferred

Position Title: Implementation Manager, Acute

Supervisor’s Title: Director, Field Operations East, Acute

Department Name: Service/Install

FLSA Status: Exempt, Full-time, M-F

Learn more about this Employer on their Career Site

Implementation Manager - Nurse Call