Medical Records Clerk - 3147 S 17th St - Full Time

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi- specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

Provide clerical support for the Medical Records Department

Essential Duties/Responsibilities:

• Receives, sorts, and distributes records received in the department in an accurate and timely manner in accordance with department work assignments.
• Accurately scans and files records in the electronic health record daily ensuring medical records and other documents are available to clinical staff in the electronic health record in a timely manner as established by department protocols.
• Receive and follow work schedule/instructions from supervisor and as outlined in established policies and procedures.
• Assist in developing procedures to ensure records are properly completed, assembled, indexed, etc., before filing to the electronic health record.
• Maintains patient confidentiality by keeping patient record information confidential.
• Serves and protects the clinic community by adhering to professional standards, clinic policies and procedures, and federal, state, and local requirements.
• Enhances department and clinic reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ability to work independently and as a team player.
• Communicates with coworkers and with clinical staff in a professional manner.
• Scan & index documents (paper/24-72hr & EMR fax press/same-day)
• Edit incorrectly indexed documents
• Manage courier box
• Process internal ROI requests via Record Quest
• Process external ROI requests – scan & index to chart
• Manage documents received via departmental fax
• Maintains & processes purge chart requests
• Maintains switchboard (main & Ob/Gyn)

Other Duties:

• Other duties as assigned

QUALIFICATIONS:

Required:

• Time Management
• Organization
• Attention to Detail
• Quality Focus
• Professionalism
• Productivity
• Thoroughness
• Medical Records Filing experience
• Knowledge of medical terminology
• Knowledge of HIPAA/HIM standards

Preferred:

• Knowledge of NextGen system (EMR)
• RHIT certification
• Experience with electronic medical records (EMR)

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

Clerk 3 Competencies

General

1. Customer Service
2. Professionalism/Integrity/Responsibility
3. Teamwork/Process Focus
4. Dependability/Punctuality
5. Interpersonal Relationships/Communication
6. Judgment/Decision Making/Problem Solving
7. Quality/Quantity
8. Initiative
9. Safety/Housekeeping
10. Organizational Skills/Time Management