Patient Access Representative - Wilmington

Cincinnati Children’s is looking for a Patient Representative II to support patient access work at the Wilmington location. This role helps patients and families move through registration, scheduling, and related front-end processes with accuracy, care, and clear communication. 

What You Will Do 

• Register and schedule patients for inpatient and outpatient services. 

• Assist patients, families, staff, and external agencies with accurate patient registration, admission, and scheduling. 

• Investigate and resolve customer requests, questions, or routine problems using CCHMC policies and procedures. 

• Support revenue cycle, health information management, and regulatory needs by obtaining and entering accurate information and forms. 

• Complete and authenticate documents and questionnaires needed for regulatory compliance. 

• Support patient safety by helping identify the correct patient, special needs, and isolation precautions when applicable. 

• Protect patient and family medical and financial information by following confidentiality and privacy expectations. 

What Will Help You Be Successful 

• Strong interpersonal communication with patients, families, coworkers, and providers. 

• Comfort working in a small practice setting where teamwork and clear handoffs matter. 

• Ability to learn processes and systems while maintaining accuracy. 

• Customer service mindset and willingness to ask questions when something is unclear. 

Job Qualifications 

• High school diploma or equivalent. 

• 2+ years of work experience in a related job discipline. 

Preferred Qualifications 

• Helpful experience includes patient access, registration, scheduling, customer service, healthcare office support, or similar front-facing service work. 

• Experience working with families, patients, providers, or internal teams is helpful. 

• Candidates changing careers or early in their career may be considered when they show strong communication, reliability, and learning ability.