Service Manager

Location: Wilmington, NC

Job Type: Full-Time, Direct Hire

Company Overview

Our client is a well-established electrical contractor serving commercial, industrial, and residential customers throughout the Southeast. With a reputation for quality workmanship and long-term customer relationships, the company is seeking an experienced Service Manager to lead its electrical service operations and support continued business growth.

Position Summary

The Service Manager is responsible for leading the daily operations of the electrical service department, ensuring projects and service work are completed safely, efficiently, on schedule, and profitably.

This leadership role oversees estimating, project execution, scheduling, customer relationships, field operations, budgeting, and business development while working closely with company leadership to achieve operational and financial goals.

Key Responsibilities

Lead the daily operations of the electrical service department, ensuring projects are completed safely, efficiently, and profitably
Oversee estimating, bidding, design-build proposals, and project planning for service work
Manage assigned projects from award through completion, including scheduling, purchasing, billing, change orders, and closeout
Monitor project profitability, labor productivity, budgets, and job performance
Review and approve estimates within authorized limits
Coordinate material procurement, subcontractors, equipment, and project resources
Prepare monthly job status reports, pay applications, and project updates
Provide leadership, coaching, and accountability for field personnel and service teams
Monitor labor utilization, productivity, equipment usage, and job-site performance
Ensure compliance with company policies, safety programs, quality standards, and applicable regulations
Conduct regular job-site visits to monitor quality, safety, and customer satisfaction
Develop relationships with general contractors, developers, commercial clients, and property owners
Identify new business opportunities and support the growth of the service division
Monitor local construction activity and maintain awareness of market opportunities
Attend leadership meetings and collaborate with division management on operational planning and performance improvement

Requirements

Minimum 5+ years of electrical construction or electrical service management experience
Previous leadership experience managing electrical service operations, projects, or field personnel
Strong knowledge of commercial and industrial electrical construction and service work
Experience with estimating, project management, scheduling, budgeting, and change order management
Strong understanding of job costing, labor productivity, and project financial performance
Ability to develop and maintain relationships with customers, general contractors, and developers
Excellent leadership, communication, organization, and problem-solving skills
Proficiency with Microsoft Office and construction management software
Valid driver's license with the ability to travel to customer and job sites

Preferred Qualifications

Experience managing an electrical service department
Design-build estimating experience
Experience overseeing multiple service technicians and projects simultaneously
Knowledge of local electrical codes, OSHA requirements, and construction safety standards
State or local electrical licenses or certifications, where applicable

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