Student Accounts Representative

Job DetailsJob Location: Wilmington, DE 19808Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $45,000.00 - $50,000.00 Salary/yearSummary: Goldey-Beacom College is seeking a new team member to work as a Student Accounts Representative. The holder of this position will assist with the accounts receivable, accounts payable, general ledger functions, and other Business Office operations, including providing positive customer service to students and parents.         Department: Business Office   Essential Functions: Focus time, effort, and energy on the following:   Customer Service Assist students in securing schedules at the beginning of each semester.  Provide positive and helpful customer service to students and parents (FERPA) on the telephone, email, and in-person at the Business Office.  Assist in keeping student financial records and accounts up-to-date and organized. Provide excellent customer service and possess problem resolution skills. Receipt payments received daily.   Accounts Receivable   Assist the department in the billing and collections of student account receivables. Act as intermediary with collection agency regarding past due student accounts. Determine accounts ready for collection.  Prepare and submit files for outside collections.  Maintain communication with collection agencies.  Send collection letters to borrowers with past due balances for payments before sending them to an outside collection agency. Keep abreast of any changes in federal and state law regarding student loans and   collections through research, newsletters, conferences, etc Handle student account related inquiries on all levels. Process third-party billing, including preparation and posting of invoices, reviewing student accounts for payments, conducting follow-up on outstanding invoices. Monitor for timely payment of student and vendor accounts. Responsible for counting money, accurately handling financial transactions, issuing receipts, and conducting payment reconciliation. Analyze student accounts for balances, unapplied payments, financial aid awards etc. Proactively contact students by phone, email, text, etc., to encourage them to create a means of paying their bills.   Other Responsibilities Participate in College-wide student outreach initiatives, including registration week, new student orientation, and others as assigned. Complete and enforce escheat of monies by state. Participate in interactive, on-site meetings during normal business hours. Enhance student outreach from the Business Office. Assist with general ledger processes. Perform all duties as assigned on the task list found on SharePoint. Lift, as needed, up to 35 pounds.   Reports To:  Accounts Receivable Supervisor Position Category: Staff Full-Time Months per Year: 12 Hours per Week: 37.5 FLSA:  Non-Exempt   Salary Range: $45,000 - $50,000 Benefits: Goldey-Beacom College offers an excellent benefits package that includes: Medical, Dental, & Vision Retirement Plan (403b) in which College contributes 5.5% Life & Disability Insurances Education benefits for employees, spouses and dependents Generous PTO (This position starts at 17 days of personal time-off for the calendar year Prorated based on start date) Paid Holidays, paid two-week winter break and ½ day Fridays during the summer Free weekly meals in dining hall. Application Instructions: Interested applicants must fully complete and sign the employment application.   Applications will be accepted through April 19, 2026. Goldey-Beacom College recognizes the importance of being an equal opportunity employer that fosters an inclusive, equitable and respectful campus climate.  We are constantly working to create a College that celebrates individuality and strives to provide a non-discriminatory, fair and equitable learning and working environment for the GBC family.  While we celebrate diversity in all forms, our hiring, compensation, training, and employment decisions are based on merit, qualifications, and performance.  We are governed by transparency and accountability in our human resource policies and procedures, recruitment and selection, hiring, training and development, employee relations, promotion, compensation and total rewards, and termination.  QualificationsAssociate’s degree with at least two (2) years of work experience in accounting-related activities in a professional setting.