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  3. Level 1 & Level 2 Field Techs / Desktop Support

Level 1 & Level 2 Field Techs / Desktop Support

Royal Communications Consultants Inc
Posted 21 days ago, valid for 8 days
Location

Wilmington, DE 19895, US

Salary

$24 - $26 per hour

Contract type

Part Time

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Sonic Summary

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  • The job is for L1 and L2 Desktop Technicians located in Wilmington, DE, with a part-time temporary position.
  • The technicians will be responsible for installing, configuring, and troubleshooting desktop and workstation equipment, including computers and printers.
  • Candidates should have excellent communication skills and strong troubleshooting abilities, with training provided for the role.
  • The position requires a positive demeanor and the ability to work under supervision, with documentation of work to be completed via SmartSheets.
  • The salary details are not specified, but candidates are expected to have some experience in desktop support.
THANK YOU FOR READING THE JOB DESCRIPTION CAREFULLY AND THOROUGHLY

L1 and L2 Desktop Technicians
Location: Wilmington, DE - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up for buildings
Part-time temporary
 
Job Description/ Responsibilities
•    Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.
•    Handle equipment installation and moves with little or no supervision.
•    Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
•    Work well under supervision.
•    Training will be provided.
 Qualifications:
•    Excellent communication skills.
•    Strong troubleshooting and critical thinking skills.
•    Positive and professional demeanor.


SCOPE OF WORK for Level 2 Desktop Technician 
•    Install all the equipment that has been staged by the Level 1 Team.
•    Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.

SCOPE OF WORK for  Level 1 Desktop Technician 
•    Distribute and stage each desk with the necessary equipment. 
•    Standard desk includes two monitors, VDI, camera, and peripherals.
•    There will be additional equipment for each trader desk.
•    Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.

 
 
 
 
 


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