Asbury Inn & Suites Night Auditor - Variable Hour

Job DetailsJob Location: Kentucky Campus - Wilmore, KY 40390Position Type: Variable Hours EmployeeShifts: Night shift (11:00 pm - 7:00 am), one to two shifts per week during the semester (8-16 hours/week), extra when there are no classes. Must work holidays on a rotational basis. Please note that preference will be given to current Asbury Seminary students in filling this position.   Position Summary: Serve as a liaison between Asbury Inn & Suites and our guests in the areas of reservations, hospitality, and shuttle services. Reconcile cash drawer, computer, and credit card machine while performing the daily night audit. This position requires a high level of understanding of the customer service industry. Welcome guests, anticipate guest needs, and administer front desk functions.   Essential Functions: Process the daily night audit Run reports from the computer and credit card machine. Reconcile cash drawer, computer reports, and credit card reports. Process the daily transmittal (deposit). Account for the cash drawer. Assist with the daily operations of Asbury Inn & Suites: Represent Asbury Seminary in welcoming guests, alumni, prospective students, and Seminary officials by creating an atmosphere of hospitality. Answer the phone and make, delete, or edit reservations in the computer system. Direct calls as necessary and take messages for guests. Perform check-in/check-out procedures: enter data, collect payments, hand out keys, etc. Respond to and problem-solve guest concerns that arise during the shift. Answer guest questions regarding ATS and the community; provide directions to/from the Seminary and places in the area. Handle emergency situations by contacting the appropriate personnel. Perform minor cleaning duties Process airport shuttles to and from Asbury Inn & Suites Provide security for Asbury Inn lobbies and hallways. Serve as the Seminary switchboard. Set up breakfast and restock food and supplies. Other Responsibilities: Attend monthly mandatory staff meetings. Work on holidays and Seminary breaks as assigned. Become an Asbury Seminary approved driver and operate airport shuttle transportation if necessary. Adhere to Asbury Inn policies & dress code. Responsible for knowing proper emergency procedures. Responsible for knowing area attractions and services. Responsible for knowing Asbury Inn & Suites services & amenities.  QualificationsKnowledge, Skills and Abilities, and Minimum Qualifications: Excellent interpersonal communication skills as needed to interact with the public, including the ability to read, write, speak, and understand English well. Strong attention to detail. Ability to perform basic mathematical calculations and cash drawer procedures to include bank reconciliation and basic bookkeeping procedures. Ability to demonstrate a presence of hospitality and professionalism as needed to represent ATS to the general public. Ability to be self-motivated and go above and beyond minimum expectations in order to ensure guests experience quality customer service. Ability to solve problems and make appropriate decisions/recommendations. Ability to maintain strict confidences and comply with policies and the ability to communicate policies with clear boundaries when dealing with the public. Skill in operating a computer and the ability to learn a new computer software program (innRoad) with training. Valid driver's license and good driving record. Have or be able to obtain a Food Handler's Certification.