IT Support Technician

JOB DESCRIPTION

Position:IT Support Technician

Location:Wilson, NC

Job Type:On-site (100%)

Reports to:Site Manager

Department:North American Operations Information Technology

Position Purpose:To provide support for the customer and work with customer IT department to maintain systems and equipment.

 

Essential Duties and Responsibilities:

· Demonstrates the values and business principles of Leadec.

· Works safely at all times.

· Ensure compliance and promote a culture based on safety, operational excellence, innovative thinking, and high-quality customer service.

· Foster an environment of continual learning.

· Drive safety prevention as a personal responsibility.

· Develop and retain a "Best in Class" team through selection, assessment, development, and recognition.

· Maintain high ethical standards and an appropriate level of confidentiality.

· Perform other duties as assigned by the Supervisor.

· Serving as the first point of contact for IT network support within the organization.

· Install, test, and label Ethernet / Fiber.

· Diagnosing and troubleshooting hardware issues.

· Repairing and replacing damaged components.

· Ensuring the security of network with proper installation following BICSI standard.

· Supporting projects to the entire plant.

· Maintain and install hardware. (Access Points, Switches, cameras, printers, monitors, computers, etc.).

· On some occasions, manufacture and modify structures for installing equipment.

· Process camera installation, build cameras brackets, and assemble cameras for installation.

· Troubleshooting fiber optic and repair.

· Install IDF boxes.

· Run conduit for installation of IDF box, Nema boxes, and network drops.

· Demolition of old equipment to provide clean installation.

· TV installation brackets and support.

· And everything to keep the plant running.

· Help IT tech with daily trouble calls.

· Adhering to and supporting all EHS and Quality objectives, in accordance with ISO 14001, 45001 and 9001 respectively.

· All other duties as assigned by Leadec manager.

 

Competencies:

· Managing Tasks

· Open Communication

· Self-Management

 

Knowledge, Skills, and Abilities:

· Communication Skills - Ability to communicate with all levels of Leadec and customer employees.

· Language Ability -- Talking to others to convey information effectively.

· Customer Service Orientation- Satisfying customers.

· Adaptability- Willingness to deal with unexpected challenges or circumstances.

· Problem Solving- Defines complex problems and brings about viable solutions.

· This position requires the person to be a highly organized, self-motivated individual who can work independently as well as work well with others.

· Must be able to manage multiple tasks and priorities and easily adapt to changing situations.

· Proficient in computer skills.

 

Position Qualifications:

· IT certification or 2 years' experience required.

· Must be able to interact with customers and employees at all levels.

· Work 8-hour shift, Monday-Friday.

· Work weekends as needed.

 

Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the key actions of the job:

• Required to talk and/or hear in an office & industrial setting (noise level is moderate). Frequently required to stand and walk on concrete surfaces for 4 -12 hours. Occasionally required to reach with hands and arms; lift; climb or balance; kneel, crawl, stoop, or crouch.
• Vision requirements: close vision, distance vision, peripheral vision, and depth perception and focus adjustment.
• Work is performed in an office and industrial-manufacturing environment with significant time spent working on a computer or at a desk.