Lead Generation Manager

Description

"Second to none...since 1901!" 

Who we are: We keep growing because we only hire the best—and our customers love us for it. We’ve served the Portland metro area for 125 years, and we take pride in doing things the right way. People join us for a job but they stay because they find a career, growth, and a team that actually has each other’s back.    

What We Do: We deliver peak performance for our customers’ HVAC, plumbing, and electrical systems—and we do it with integrity, craftsmanship, and service. We are already the largest and most respected residential sales and HVAC installation company in the Portland Metro area, so you aren't being asked to build the machine, just continue to supercharge it with lead generation! 

What you will do: 

• Execute approved strategies and plans that will result in team and individual goal attainment.
• Effective coordination of multiple Lead Generators.
• Professionally answering customer questions in a polite, friendly manner. 
• Know how to establish customer rapport to ensure the highest level of customer satisfaction. 
• Facilitate onboarding, and ongoing training to all Lead Generation staff.
• Holding the lead generation team accountable to goals. 
• Assembly of trade shows, road show and Lead Generation events.
• Assist as needed with customer escalations. 
• Timecard approval and reconciliation vacation requests.
• Assist and support recruitment and retention efforts. 
• Have regular one: one communication with Lead Generation group members.
• Provide updates and reporting to direct management as requested. 
• Maintain a good relationship with vendors and contractors. 
• Communicate promotional information to internal staff and external customers.