Network Supervisor

About Oregon Child Development Coalition (OCDC): 

 
Oregon Child Development Coalition (OCDC) is a nonprofit organization serving children and families across Oregon through early education and family support programs. At OCDC, our work has purpose. Every role contributes to creating stronger families, healthier communities, and brighter futures for children across Oregon. 
 
Position Summary:  

The Network Supervisor oversees day-to-day network and systems support operations and supervises Network staff (i.e. Network Technicians). This position ensures reliable, secure, and responsive delivery of network, server, and application support by coordinating maintenance and installations, monitoring system performance, enforcing procedures and security protocols, and serving as the first point of escalation for technical issues and service interruptions. The Network Supervisor also coordinates help desk activities, communicates service impacts to stakeholders, and partners with IT leadership and other departments to improve workflows and support information management needs.

 
Essential Functions: 

• Provides direct supervision to Network Technicians and/or Senior Network Technicians, including ensuring coverage, assigning work, monitoring performance, and validating the timely completion of tasks.

• Serves as a point of escalation for technical issues, workflow concerns, and service interruptions.

• Ensures staff follow established procedures, security protocols, and service standards through monitoring reports and dashboards, coaching, training, and development.

• Oversees daily maintenance and support of operating systems, local and wide area networks, servers, routers, and other network devices.

• Coordinates installation, configuration, and maintenance activities for OCDC systems, programs, and applications, including web-based applications, attendance systems, Microsoft products, and financial systems.

• Monitors system performance and reliability and addresses routine operational issues to minimize service disruptions.

• Oversees adherence to security protocols and escalates potential risks or incidents to IT leadership as appropriate.

• Ensures the protection of confidential information and compliance with OCDC’s security policies and standards.

• Works closely with IT management and other departments to support information management needs.

• Coordinates help desk activities and ensures effective response to end-user and manager inquiries related to networks, applications, and hardware.

• Communicates system issues and resolutions, maintenance activities, and service impacts clearly to stakeholders.

• Identifies operational issues and recommends solutions and improvements to procedures, workflows, and service delivery.

• Supports IT leadership in planning upgrades, maintenance schedules, and resource needs.

• Maintains current knowledge of networking, systems, and support best practices through training and professional development.

• Perform additional duties as assigned to support the department and organizational priorities.

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Education and Experience Requirements: 

• Bachelor’s degree (preferably in information technology, computer science or related field.)

• 2 years of directly relevant work experience.

(or equivalent combination of education and experience)

Certifications: 

• Certifications related to Networking and Microsoft Office 365 preferred.

Technical & Functional Competencies: 

• Knowledge of Windows Server, TCP/IP Networking (including internet and intranet technologies), Citrix Terminal Server Software, Database Management and the ability to enhance one's knowledge of these items.

• Strong communication and organizational skills to effectively support and coordinate technical services.

• Ability to interact professionally with individuals from diverse social, cultural, economic, and educational backgrounds.

• Ability to read, analyze, and interpret IT-related scientific and technical journals and documentation.

• Ability to independently respond to and resolve technical inquiries and service issues.

• Demonstrated ability to deliver high-quality customer service and technical support.

• Ability to interpret, apply, and recommend actions based on an extensive variety of technical instructions.

• Ability to work independently in consultative capacities and collaboratively within project teams.

• Bilingual Spanish/English highly desirable.

• Bilingual fluency may be required at some sites.

• Knowledge of Migrant Head Start programs desirable.