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MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:
Assist the Practice and Site Administrator in managing the daily operations of the practice locations.
Prepares various documents and handles confidential matters in accordance with rules, policies and procedures.
Promptly and professionally answers telephone calls and inquires. Routes and/or resolves call appropriately.
Ensures the office space, supplies and equipment are provided and maintained appropriately for medical staff and patient care.
Manages the processing of accounts payable in accordance with policies and procedures.
Assists in the investigation of Accounts Receivable accounts and interactions the Revenue Cycle
Reconciles monthly billing with appointment schedules for accuracy. Identifies discrepancies and facilitates the correction.
Works in collaboration with the Revenue Cycle to resolve, patient billing related matters.
Ensures mail is opened and processed, and offices are opened and closed according to procedures.
Provides support to the front desk staff, schedulers and referrals as needed
Maintain payroll and PTO balance for all departmental employees in the department
Runs errands as necessary at the request of the Practice and Site Administrator and/or Medical Site Directors.
Oversees and is responsible for maintaining and cataloguing records in storage.
Supports and upholds established policies, procedures, objectives, quality improvements and safety.
Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
Complies with departmental organizational policies and procedures and adheres to external agency requirements.
Perform other duties as assigned.
QUALIFICATIONS/REQUIREMENTS:
High School diploma is required, Associates Degree preferred with a minimum of 3 years of medical office experience preferred
Must exhibit a high degree of responsibility in confidential matters.
Knowledge of office record keeping and workflow processing is required.
Ability to work independently and balance multiple priorities is required.
Effective communication skills, both verbal and written English proficiency required
Excellent organization, problem solving, and listening skills are required. Knowledge of medical terminology is preferred.
Strong interpersonal skills are required. Broad based experience successfully working with physicians and individuals.
Proficient in Microsoft Word, Excel, Outlook and EMR.
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