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Department
VMT - DISPATCH - 507212Worker Sub Type
RegularWork Shift
Second Shift (United States of America)Pay Grade
Job Description
The Dispatcher will schedule and dispatch requests for emergency and non-emergency ambulance, wheelchair, ambulatory and taxi transportation via computer aided dispatching application (CAD). Receives requests via telephone, fax and web based applications. Enters all pertinent information into CAD. Registers patient, checks insurance eligibility, determines level of service needed and confirms medical necessity. Initiates insurance authorization, collects payments electronically and prepares completed run reports for billing. Assigns trips to active units and monitors progress, communicates using two way radio, direct connect, pagers and telephone. Deploys ambulance and wheelchair vans throughout VA, WV and MD.Education
High School Diploma or equivalent required
Certification & Licensures
Current or previous EMS state certification preferred.
Qualifications
Ability to apply critical thinking toward problem solving and conflict resolution required
Excellent customer service, clerical, computer, and data entry skills required.
Working knowledge of Microsoft Windows, Edge, Excel and Outlook required
Ability to accurately type 30-35 wpm minimum
FLSA Classification
Non-exempt
Physical Demands
6 A Customer Service
Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
- A Zero-Deductible Health Plan
- Dental and vision insurance
- Generous Paid Time Off
- Tuition Assistance
- Retirement Savings Match
- A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
- Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.
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