Patient Access Specialist

Description

The Patient Access Specialist plays a vital role in ensuring a positive experience for our patients and visitors by welcoming them with warmth, professionalism, and a smile. This position is responsible for providing seamless patient registration, managing incoming inquiries, handling payments, and supporting clinic operations through efficient administrative processes.

Our Patient Access team helps patients navigate the check-in and check-out process while coordinating important information across departments. As a key part of our collaborative front office team, the Patient Access Specialist is often the first and last impression of our practice—making strong communication and interpersonal skills a must.

Essential Responsibilities

• Warmly greets patients and visitors in a prompt, friendly, and courteous manner to identify their needs and provide assistance.
• Updates patient demographic and insurance information with accuracy, ensuring all required forms are completed and documentation is current.
• Reviews patient accounts and works with team members to collect copayments, coinsurance, and outstanding balances in a respectful and professional way.
• Places patients with the most appropriate and suited provider based on appointment type, provider availability, and clinical need.
• Schedules appointments, tests, referrals, and coordinates follow-up care as needed while ensuring scheduling guidelines are followed.
• Acts as a liaison between patients and clinical staff, promoting clear communication and a positive experience.
• Answers phone calls, responds to inquiries, and directs callers to the appropriate departments or resources.
• Manages incoming documents and orders with attention to detail to ensure accuracy, proper documentation, and compliance with privacy standards.
• Utilizes computer tools, including the Epic EMR system, to access charts, verify information, and manage patient scheduling and communication tasks.
• Scans and sends medical records to appropriate physicians, departments, or staff as requested.
• Maintains compliance with HIPAA regulations and company standards at all times.
• Supports team flow by assisting with front desk coverage, schedule management, and task delegation through our Buddy System.

Schedule

• Monday through Friday, 8:00 AM to 4:30 PM.

Compensation

The base pay range for this position is $17.00 - $19.52 Hourly. Starting pay within the posted range is determined by factors including job-related skills, experience, education, and qualifications. The range provides the opportunity to progress as you grow and develop within a role. 

Benefits

Winchester Cardiology offers a comprehensive benefits package, available upon eligibility, including:

• Medical, Dental, and Vision Insurance
• Life, Disability, and Supplemental Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan with Annual Employer Contribution
• Employee Perks & Discount Program 
• Supplemental Benefits Options 

Minimum Qualifications

• High school diploma or equivalent.
• Proficiency in using computers, scheduling systems, and office equipment.
• Strong verbal and written communication skills with a commitment to providing inclusive, patient-centered service.
• Demonstrated ability to work effectively as part of a team and independently. 
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
• Strong understanding of HIPAA guidelines with the ability to maintain strict confidentiality and privacy of patient information. 

Preferred Qualifications

• At least one year of experience working in a medical office, clinic, or healthcare setting. 
• Knowledge of medical terminology and medical front office procedures.

Physical Requirements

• Ability to lift and carry up to 15 lbs.
• Ability to work at a desk for extended periods (sitting), up to 8 hours per day
• Ability to use a computer and standard office equipment for extended periods, up to 8 hours per day
• Ability to work onsite Monday through Friday 

All employees of Winchester Cardiology and Vascular Medicine P.C. are required to comply with company protocols regarding COVID-19 and other infectious diseases. This includes adherence to vaccination policies, safety measures, and any additional health protocols established to protect the well-being of patients, staff, and the community.

Winchester Cardiology values diversity and is committed to creating an inclusive workplace for all employees. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability (physical or mental), veteran status, genetic information, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at tchandle@valleyhealthlink.com to request an accommodation.

Winchester Cardiology and Vascular Medicine participates in E-Verify, the federal program for electronic verification of employment eligibility.