QUALITY COORDINATOR

HYBRID, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470

EMPLOYMENT TYPE: Full-Time, Exempt

About Umpqua Health

At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.

POSITION PURPOSE
The Quality Coordinator plays a key operational role in supporting quality improvement initiatives, behavioral health incentive measures, and departmental coordination. This position organizes workflows, tracks timelines, and ensures clear communication to keep projects moving forward. They support measures such as Social Emotional Health, IET, and Assessments for Children in DHS Custody, lead internal QI efforts, and assist with governance processes like QIC coordination, measure tracking, and policy management. Through strong coordination and follow-up, the role helps ensure initiatives are implemented efficiently and aligned with organizational priorities.

ESSENTIAL JOB RESPONSIBILITIES
Behavioral Health Incentive Measures
Assessments for Children in DHS Custody

Lead Quality Improvement (QI) refresh activities for assessment of workflows.
Utilize structured QI tools, such as process mapping and fishbone diagrams, to identify root causes and improvement opportunities.
Track project progress, deliverables, and next steps.
Initiation & Engagement of SUD Treatment (IET)
Manage the IET notification process to ensure timely and accurate communication.
Attend and co-facilitate the monthly IET Workgroup, including agenda development, documentation, and follow-up.
Maintain the IET workplan and support project progression through delegation or direct ownership.
Identify workflow barriers and recommend QI-focused solutions.
Social Emotional Health (SEH)
Support implementation of strategies to improve UHA’s SEH performance rate in partnership with the Care Coordination Department.
Maintain and update the Social Emotional Health workplan to support metric goals and initiatives.
Coordinate meetings, timelines, workgroups, and related SEH project activities.
Attend and present quality updates at the monthly Behavioral Health Subcommittee.
Quality Improvement Support for Incentive Measures
Lead structured QI initiatives with internal departments as a facilitative and operational partner.
Coordinate meetings, gather stakeholder feedback, and utilize data to support decision-making.
Present findings, develop action plans, and assist with implementation through project completion.
Document all phases of the QI cycle, including problem identification, implementation, evaluation, and closure.
Department & Incentive Measure Coordination
Maintain timelines and workplans for identified departmental measures of focus.
Partner with the Quality Analyst to support program evaluations and measure updates.
Support the Quality Manager with coordination of CCO Performance Improvement Projects (PIPs).
Policy & Procedure Support
Track annual review schedules for all Quality policies, procedures, and SOPs.
Monitor PolicyTech submission timelines and assist subject matter experts throughout the review and approval process.
Add updated documents to QIC agendas, prepare summaries, and present changes for approval.
Maintain documentation related to review status, timelines, and approvals.

CHALLENGES

Working with a variety of personalities, maintaining a consistent and fair communication style
Satisfying the needs of a fast-paced and challenging company.
Balancing regulatory compliance, member-centered care, and operational efficiency in a complex and evolving CCO environment.

MINIMUM QUALIFICATIONS

Bachelor's degree in healthcare administration, Public Health, Nursing, or a related field required
Minimum of three (3) years of experience in healthcare quality management, quality improvement, healthcare operations, or related fields.
Strong analytical, organizational, and problem-solving skills with experience utilizing data management and reporting tools.
Excellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively across departments and stakeholders.
Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
Knowledge of CLAS principles and a demonstrated commitment to diversity, equity, inclusion, and health equity initiatives.
Certification in Healthcare Quality (e.g., CPHQ) or related certification preferred.
Valid driver’s license, access to a reliable vehicle, and ability to maintain required automobile insurance.
Must not be suspended, excluded, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid).

PREFERRED QUALIFICATIONS

Experience with healthcare quality improvement methodologies and project management principles
Experience working with CCO quality metrics, performance measures, and/or NCQA accreditation standards.
Experience working in a clinical setting and/or directly with healthcare providers.
Certification in Healthcare Quality (e.g., CPHQ) or related certification.
Bilingual translation or translation capabilities a plus

SCHEDULE
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.

SALARY
Wage Band: $ 80,470- $93,000

BENEFITS

Salary is dependent on skills, experience, and education
Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
Medical, dental, and vision insurance
401(k) with company match (fully vested immediately)
Company-sponsored life insurance and additional benefits
Fitness reimbursement program
Tuition reimbursement and more

Why Umpqua Health?

We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.

Inclusive Culture
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.
Growth & Development
We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.
Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.

Equal Opportunity

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

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