Service Support Specialist

• Answer phones, assist dispatch, and create work orders
• Maintain accurate billing notes and input new equipment data

• Prepare and process customer, third-party, and manufacturer billing
• Perform clerical duties, including scanning, filing, and handling daily mail

• Resolve customer inquiries or issues promptly and professionally
• Build and maintain strong relationships with customers and internal teams
• Assist with estimate preparation and general service documentation

• Support the Branch Manager with new or evolving initiatives
• Contribute to a positive, collaborative office environment

• Previous billing and/or customer service experience
• Strong attention to detail and excellent organizational skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) 
• Ability to prioritize and manage multiple projects effectively
• Self-motivated, adaptable, and capable of thriving in a fast-paced setting
• Strong written and verbal communication and problem-solving skills
• Team-oriented with the ability to work independently when needed
• Completion of a successful background check and drug screen is required.
• Must be at least 18 years of age.

• Primarily office-based role
• Occasional light lifting (office supplies, equipment, boxes)
• Combination of sitting, standing, and walking throughout the day
• Comfortable using computers and general office equipment

• Pay: up to $25/hour (based on experience)
• Insurance: Medical, dental, vision, life, and disability coverage
• Retirement: 401(k) program with company match
• Paid Time Off: Vacation, sick time, and generous time-away programs

Perks: 

• Casual work environment
• Employee assistance and recognition programs
• Team-building and employee relations events
• Competitive compensation and opportunities for growth