Community Health Worker Coordinator

Job Purpose & Position Overview: 

• The purpose of this position is to provide leadership, supervision, coordination, and oversight of the Community Health Worker (CHW) Program within the Winnebago Public Health Department. The CHW Coordinator is responsible for supporting Community Health Workers assigned to specialty program areas including Public Health Nursing, Behavioral Health, Recovery, Maternal Child Health, Diabetes and Chronic Disease Prevention, Senior Services, and other community health initiatives. The CHW Coordinator ensures quality service delivery, promotes culturally grounded and trauma-informed practices, supports workforce development, monitors program outcomes, and strengthens coordination between CHWs, healthcare providers, community programs, and community members.

Specific Job Duties/Responsibilities:

• Provide direct supervision, leadership, mentoring, and support to Community Health Workers assigned across multiple public health program areas.
• Coordinate and oversee CHW services within Public Health Nursing, Behavioral Health, Recovery, Maternal Child Health, Diabetes and Chronic Disease Prevention, Senior Services, and other assigned programs.
• Develop and maintain CHW staffing schedules, work assignments, coverage plans, and program priorities.
• Conduct regular individual supervision meetings and team meetings with CHW staff.
• Monitor CHW caseloads, productivity, documentation, service quality, and program outcomes.
• Ensure CHW activities align with program goals, grant requirements, departmental policies, and best practices.
• Coordinate referrals and communication between CHWs, healthcare providers, social service agencies, community partners, and internal programs.
• Assist with development and implementation of standardized CHW workflows, protocols, documentation systems, and quality improvement activities.
• Provide coaching and support related to home visiting, outreach, care coordination, health education, client engagement, and community resource navigation.
• Assist with recruitment, onboarding, orientation, training, and retention of Community Health Workers.
• Complete annual performance evaluations and ongoing performance monitoring for CHW staff.
• Identify workforce development needs and coordinate continuing education opportunities for CHWs.
• Coordinate monthly data collection, reporting, performance measures, and grant reporting requirements.
• Participate in multidisciplinary team meetings, case reviews, care coordination activities, and departmental planning efforts.
• Support integration of Indigenous ways of knowing, being, healing, and kinship systems throughout CHW service delivery.
• Promote culturally grounded, trauma-informed, strengths-based, and community-centered approaches to care.
• Monitor compliance with confidentiality requirements, professional standards, and departmental policies.
• Assist with development of new CHW specialty positions and expansion of community health worker services.
• Participate in strategic planning, accreditation activities, quality improvement projects, and workforce development initiatives.
• Represent the Community Health Worker Program at local, regional, state, and national meetings as assigned.
• Prepare monthly, quarterly, and annual reports regarding CHW activities, outcomes, workforce development, and program impact.
• Perform all other duties as assigned.

Qualifications/Skills:

• Must have a valid driver’s license and meet driver’s eligibility guidelines.
• Must have and maintain a home telephone/cell phone.
• Must be competent in Microsoft Office programs – (Word, Excel, Outlook, and RPMS)
• Two (2) years of college preferably in a Health-related area.
• At least one (1) year of relevant experience as a supervisor and demonstrated leadership skills.
• Knowledge of CHR philosophy and responsibility.
• Must be able to attend initial CHR training sessions in person or online periodically throughout employment.
• Must be a positive role model in the Winnebago Community.  
• Knowledge of the principles and practices of healthcare delivery system.
• Ability to keep strictest confidentiality dealing with all patient records and comply with the Federal Privacy Act.
• Knowledge of the healthcare resources and services.
• Knowledge of Medicare and Medicaid eligibility.
• Knowledge of budgeting, principles and practices.
• Ability to analyze healthcare problems and services.
• Ability to keep accurate written reports on a daily, weekly, monthly schedule.

Public Health Core Competencies for this Position 

Public Health Sciences

• Describes the scientific foundation of the field of public health. 

Analysis and Assessment

• Apply ethical data principles. 

Leadership and Systems Thinking 

• Contributes to continuous improvement of individual, program and organizational performance.
• Participate in and/or provides opportunities for professional development opportunities.
• Contributes to continuous improvement of individual, program and organizational performance. 

Communication and Cultural Competency

• Communicate the roles of governmental public health and public health stakeholders as well as information to influence behavior and improve public health.
• Gather input from and facilitate communication among individuals, groups, organizations and local government to improve community health. 

Financial Planning and Management 

• Establishes teams for the purpose of achieving program and organizational goals.
• Motivates personnel for the purpose of achieving program and organization goals. 

Training Requirements:

• N/A

Physical Requirements:  

• Normal to light office work which includes the ability to lift up to 10 lbs. 
• Regularly required to walk, stand, and sit for extended periods of time and use hands to operate computer keyboard, phone, and various office equipment. 
• While performing daily duties, the employee is regularly required to talk and hear.

 Cognitive Requirements: 

• Reading, writing, calculating
• Above average social interaction skills
• Reasoning/Analysis 
• Works with minimal to no supervision

 Language Requirements:  

• Must possess the ability to read, write, and speak the English language fluently.
• Must be able to continually and effectively employ professional verbal and written communications skills. 

Certificates, Licenses & Registrations:

• All applicants will comply with 45 CFR 1301, Subpart D, Section 1301.31, C and D, which require all prospective employees to sign a declaration prior to employment regarding all arrests and convictions of child abuse or violent felonies and to comply with PL 101-630 and PL 101-637 regarding criminal records check.

Please note the position description duties, responsibilities, and activities may change at any time with or without notice.

WCHS is an equal opportunity employer.

All applicants must comply with 45 CFR 1301, Subpart D, Section 1301.31 C and D, which require all prospective employees to sign a declaration prior to employment regarding all arrests and convictions of child abuse or violent felonies and comply with PL 101-630 and PL 101-637 regarding criminal records check. As provided by Federal Law, all qualified Native American and Veteran applicants shall receive preference over Non-Native American applicants. In the absence of qualified Native American applicants, consideration will be given to all other applicants without regard to race, color, religion, gender, gender orientation/identity, national origin, age, marital status, veteran status, genetic information, disability or any other reason prohibited by law in provision of employment opportunities and benefits. WCHS participates in E-Verify.