Loan Operations Specialist I

To see benefits offered by Foresight Bank, please visit our careers page: Career Opportunities | Foresight Bank.

This position is eligible for a hybrid flexible work arrangement that includes up to 4 days working from home and 1 day in our Pecatonica location on a rotating schedule.

Organization Overview:

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

Position Summary:

Responsible for maintenance and support duties for all commercial and consumer loans. Role requires a collaborative team player that utilizes strong relationship management, customer service, and communication skills while completing duties that include maintenance and customer service for commercial and consumer loans.

Primary Responsibilities:

1. Manage and/or participate in special projects, as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Teamwork Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Quality Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services

Dependability Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Technical: Basic working knowledge of core processing systems (Jack Henry CIF 20/20),ACCU Systems, SharePoint, Nitro, Teams and Microsoft Office 365.

Position Performance Standards:

Timeliness in the completion of the daily assigned tasks by the department to ensure regulatory and operational standards are achieved.

Performs maintenance accurately and efficiently

Performance Weightings:

40% Competencies

60% Position Performance Standards and Personal Goals

Qualifications:

High school diploma or general education degree (GED); Associates degree preferred. Minimum 2 years banking experience. Prefer 1-2 years Loan Operations experience.

Physical Demands and Work Environment: 

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity. While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.