Position Overview

We are growing our remote team and seeking motivated individuals who enjoy working with customers, researching options, and bringing multiple details together into an organized plan.

As a Customer Experience Planner, you will assist clients with preparing for upcoming vacations by learning what they are looking for, researching appropriate travel possibilities, coordinating selected services, and providing dependable communication throughout the planning experience.

This position is open to candidates from a variety of professional backgrounds. Prior travel-industry experience is not required. Training and ongoing educational resources are provided for individuals who are ready to learn and develop their skills.

Responsibilities

Connect with clients to discuss upcoming trips and understand what they want from their vacation
Gather information about destinations, travel dates, budgets, interests, accommodations, and activity preferences
Research hotels, all-inclusive resorts, cruises, transportation, tours, excursions, attractions, and other vacation services
Compare available travel choices and identify options that meet individual client requirements
Present information in a clear and organized way to help travelers evaluate their choices
Coordinate approved travel services using designated supplier and reservation resources
Bring individual reservation components together into organized vacation plans
Provide travelers with booking information, confirmations, schedules, itineraries, and applicable documentation
Monitor important planning dates and follow up regarding outstanding information or decisions
Communicate with clients as their trip approaches to answer questions and provide relevant updates
Assist with routine reservation revisions, cancellations, schedule adjustments, and special requests
Review traveler information and reservation details for accuracy and completeness
Maintain current records of client requests, conversations, preferences, and trip arrangements
Use company resources and supplier information to assist with client questions
Participate in virtual training and destination education to continue developing travel knowledge

Perks and Benefits

Fully remote work within eligible locations
Flexible full-time and part-time scheduling options
Training provided for individuals without previous travel experience
Structured onboarding and access to approved planning resources
Continued mentorship and team guidance
Supplier webinars and destination-learning opportunities
Opportunities to develop customer-service, research, communication, and organizational skills
Professional growth and additional responsibility opportunities
Performance-based recognition and incentives
Access to qualifying travel-related discounts and industry benefits
Supportive virtual team environment
Continuing education and professional development resources

Qualifications

Professional written and verbal communication skills
Strong customer-service and listening abilities
Comfortable interacting with clients from different backgrounds
Ability to gather information and understand individual customer needs
Strong organizational and prioritization skills
Attention to names, dates, deadlines, reservation details, and documentation
Ability to research information and compare multiple choices
Comfortable learning online platforms, reservation resources, and digital tools
Ability to communicate through phone, email, messaging, and virtual platforms
Resourceful and adaptable when plans or customer needs change
Consistent follow-up and dependable time-management habits
Ability to manage responsibilities independently in a remote environment
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries

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