Description

Job Title: Crater Supervisor

Business Unit: Meteor Crater Enterprises

Location: Crater Museum

Department: Museum Management

Function: Manages Employees and Policies

Reports to: Operations Manager, VP of Business Development, Assistant Operations Manager

Direct Reports: Line Staff

Financial Accountability: Supports operational policies and programs which guide the departments and the profitability of the operation.

Purpose:Reporting to the Operations Manager and VP of Operations, the Supervisor oversees and coordinates all daily operations at Meteor Crater. This includes managing customer service, admissions, facilities, cash handling, and staff supervision. The role ensures that the highest operational standards are met, focusing on quality, efficiency, and profitability. Additionally, the Supervisor is responsible for creating an exceptional visitor experience by maintaining a professional, welcoming environment and ensuring all guests have a positive and memorable visit.

Tasks and Responsibilities:

Responsible for helping train and coach the admissions, collision, and tour guide personnel with sales techniques and develop team work.
Responsible for the secure opening and closing of the Visitor Center, retail, and food service operations daily, ensuring all areas are properly prepared for business and securely locked at the end of each day.
Assist in overseeing staffing and department supervision, including scheduling for admissions, collision, and tour guides, performance management, staff motivation, and training to ensure a highly efficient and engaged team.
Actively engage with guests by addressing inquiries and resolving complaints promptly and professionally, even during periods of downtime, ensuring a seamless and positive guest experience at all times.
Responsible for maintaining a clean presentable Visitors Center and storage area along side all other staff members.
Ensures that daily goals and project objectives are accomplished efficiently and within established time constraints, maintaining focus on deadlines and overall success.
Supports other supervisors and takes corrective action when necessary on a timely basis and in accordance with company policy.
As directed, maintains inventory of supplies, materials and equipment; purchases as required and in accordance with the annual budget.
Use developed training materials to ensure staff are appropriately cross-trained within the departments.
Handles Loomis drops with precision and attention to detail, ensuring accuracy in all cash handling procedures and compliance with security protocols.
Responsible for maintaining the cash vault and cash drawers with a strong commitment to personal integrity. This includes managing change orders and performing daily revenue reconciliation with meticulous accuracy. Prepares daily cash deposits, ensuring all transactions are conducted with transparency and accountability.
Ensures all attendance issues are reported to Operations manager promptly.
Effectively manages supervisory issues, disciplinary actions, and personnel matters in strict accordance with company policy. Ensures that all decisions are executed consistently, promptly, fairly, and in compliance with legal regulations, fostering a transparent and respectful workplace.
Responsible for achieving cross-training in all departments, including admissions, collision, tour guiding, retail, and MCMC. This role fosters versatility and collaboration, enabling seamless support across functions and enhancing overall operational efficiency.
Responsible for filling in all roles—including admissions, collision, tour guides, retail, and MCMC—when coverage is unavailable. This position ensures continuous operations and excellent service by adapting to various departmental needs.
Proactively communicate with the appropriate departments to ensure timely replenishment of items, such as notifying maintenance about the need for new cleaning chemicals and supplies. This ensures that all areas remain well-stocked and operational.
Responsible for performing opening and closing tasks.
Must wear complete uniforms including (name tag, earpiece).
Must follow all policies and procedures in accordance with the Employee Handbook.

Work Environment: Work is generally performed in both an office setting with a moderate noise level as well as museum and retail setting with higher noise levels. Some time will also be spent outside, creating exposure to natural weather conditions. Prolonged standing and walking may be required. Tight time constraints and multiple demands are common.

How you can succeed in this role:

Working with others
Anticipate and exceed the needs of staff and visitors.
Use your own initiative and good judgement to solve problems in a calm and efficient way.
Enjoy working with others to achieve common goals and assist as required to ensure the success of the team.
Act with personal professionalism, confidentially and integrity at all times.
Taking Responsibility
Manage your time and pay attention to detail. Know your job and should be able to work without close supervision.
Display a positive attitude, even under pressure.
Be a team player.
Be flexible with schedules and be available for unexpected coverage needs.
Continue to seek education on management techniques.
Delivering Results
Commit to meeting and exceeding all performance standards.
Perform job tasks in line with established policies and procedures.
Provide a top-quality experience to all our visitors internal and external.

Requirements

Minimum Requirements

Essential
High School Diploma or GED required. Associates Degree preferred.
Must be 18 years of age or older.
Ability to pass a pre-employment drug and alcohol screening, as well as a background check.
Possess a current, valid Arizona Driver’s License.
Reliable transportation is required.

Knowledge, Abilities, Skills, Certifications, Essential:

"Exceptional customer service skills with ability to listen to customer needs, establish expectations, and hear concerns while looking for opportunities to please."
Possesses a comprehensive understanding of the operational aspects of a museum or attraction, including ticketing processes, operational controls, and cash handling procedures.
Demonstrates the ability to understand and effectively follow programs, policies, and procedures to ensure that organizational goals are consistently achieved.
Exhibits strong skills in delivering exceptional customer service by exercising good judgment and maintaining a friendly, approachable demeanor at all times.
"Skill in operating cash register-based Point of Sale Systems, as well as computers using MS Office Suite (Word, Excel and PowerPoint)."
Demonstrates the ability to effectively prioritize tasks, ensuring that critical responsibilities are addressed promptly and efficiently.
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels while always maintaining confidentiality.
The Supervisor will facilitate training and education for themselves and employees, ensuring compliance with company-provided certifications, including Food Handlers, Liquor License, CPR (recommended), Arcwood Training (six certificates), and a valid Driver's License.
Possesses a fundamental understanding of applicable federal, state, county, and local laws, regulations, and requirements relevant to the industry.
Ability to make solid decisions and exercise independent judgment followed by an appropriate course of action.
Consistently maintain a positive, engaging, and upbeat attitude to foster an inviting and energetic atmosphere.

Desirable:

Multi Lingual

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

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